Live Webinar – June 7th, 8:00 am – 9:00 am EDT
Offered by: Global Knowledge (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A

The Information Technology Infrastructure Library (ITIL) defines a Service Desk as a primary IT service called for in IT service management (ITSM). It is intended to provide a Single Point of Contact (“SPOC”) to meet the communication needs of both Users and IT employees.

Have you ever thought your Service Desk was under-valued? Ever thought your Service Desk could do so much more with a little investment? Ever thought you’d like to prove just how good your Service Desk is?

Presenter:

Listen to Barry Corless (LinkedIn profile), Global Knowledge Business Development Director and qualified Service Desk Auditor talk you through the steps to Service Desk Nirvana.

Click here to register for Delivering Service Desk Potential

Live Webinar – June 7, 12:00 pm -1:30 pm EST
Registration Ends June 6th 2011
Offered by MPUG WebnLearn UK ( REP 1369 )
Duration 1 hour 1 PDU / 1 CDU Free

There’s a lot of talk about using Microsoft Project with SharePoint – SharePoint Project and Portfolio Management systems, publishing projects to SharePoint, Project Server and SharePoint, third-party tools, add-ons, synchronization.

Well it’s true – SharePoint is the wave of the future! But how does Microsoft Project fit in?

Do I really need all these extra tools and add-ons? Can I just use Microsoft Project to connect with SharePoint? Do I have to have an EPM system to take advantage of the SharePoint revolution?

As usual, the Project Talk guys are going to break it down to the basics and give you the no-nonsense, no-hype answers to your questions and explain the real-dealeo on how you can take advantage of the awesome collaboration capabilities of Microsoft Project and SharePoint. Join us!

Project Talk is an interactive ‘radio show’ and web-session with real-time demonstrations of common project management and scheduling issues and how to address them using Microsoft Project and other tools.

If you’d like to participate in the show, ask a question or offer a comment, simply type it into the Q&A Tool, then raise your hand using the ‘raise your hand’ tool, and un-mute your microphone so you can join the conversation!

Anyone who participates live on the show will receive a stylish MPUG T-Shirt or other great prize!

Click to register for Project Talk – The Live Web-Radio Talk Show from MPUG – Project & SharePoint – ‘What’s The Deal?’

Live Webinar – June 8, 2:00 pm – 3:00 pm EST
Offered by IAG Consulting (REP 2858)
Duration 1 hour 1 PDU / 1 CDU 1 Cat A Free

Demystify a wide range of agile & traditional requirements / development methodologies!

This session looks at the strengths and weaknesses of each approach and gives prescriptive guidelines to requirements leadership looking to improve results by striking a better balance between agile and disciplined practices.

These practices are not mutually exclusive – the real issue is to look at your current circumstances and find the right balance to maximize success.

This session refocuses the agility versus discipline dialogue.

Click to register for Harmonizing Agility & Discipline

Online Webinar
Duration: 1 hour Credits: 1 PDU Category B Free
Presented by PROJECTinsight (Metafuse Inc)

Projects are not successful unless they can pass testing by the ultimate consumer of the product—the client, whether external or internal.

Many organizations create test plans in a haphazard way without thoroughly understanding the scope of the project. These kinds of test plans lead to scope creep and unsuccessful projects.

Learn the importance of creating test plans and a practical way in which to deliver them that enables the project team to gain acceptance by the client.

In order to claim a Category B PDU after watching this presentation contact PROJECTinsight (Metafuse Inc) and advise them of the Date and Time you watched this prerecorded event along with your information and request a Category B PDU Certificate.

Click here to view a recorded version of Creating Test Plans from 10/27/2010.