Live Webinar – June 7th, 8:00 am – 9:00 am EDT
Offered by: Global Knowledge (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A

The Information Technology Infrastructure Library (ITIL) defines a Service Desk as a primary IT service called for in IT service management (ITSM). It is intended to provide a Single Point of Contact (“SPOC”) to meet the communication needs of both Users and IT employees.

Have you ever thought your Service Desk was under-valued? Ever thought your Service Desk could do so much more with a little investment? Ever thought you’d like to prove just how good your Service Desk is?

Presenter:

Listen to Barry Corless (LinkedIn profile), Global Knowledge Business Development Director and qualified Service Desk Auditor talk you through the steps to Service Desk Nirvana.

Click here to register for Delivering Service Desk Potential