Online or Portable Webinar (downloadable .wmv file)
Duration: 1 Hour Credits: 1 PDU Category C
Presented by : Modern Analyst

As a Business Analyst asked to help improve operations and customer services, you may be aware of terms such as BPM, KPI’s, and Web Services. If not, you will be.

During this Webinar Todd and Thea take you through how a modern BA develops and navigates a large-scale business process automation project. This BA will be asked to interface between business users and IT to help create a Web-based application that streamlines the business process.

Subjects we will discuss include:

• What do I need to begin the project?
• Who needs to participate?
• What concepts should I understand?
• What questions should I be asking business users?
• What does IT need to understand about budget and timing?
• How do I capture and track metrics?

Learning objectives:
1. Successfully participating in a BPM project
2. Questions to ask, pitfalls to avoid
3. Explaining how to apply technology toward process automation
4. Harnessing the power of technology

Presenter:
Todd Miller Director, Solutions Delivery and Training
Handysoft Global, Inc.

Thea Turay Business Analyst
Handysoft Global, Inc.

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 4 – Integration 5 – Scope 10 – Communications

• 4.1 Develop Project Charter
• 5.2 Define Scope
• 5.3 Create WBS
• 10.1 Identify Stakeholders

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click here to download How the BA can Succeed in a BPM World