Live Webinar
2 Successive Fridays – August 5th & 12th , 2011 – 9:00 am to 11:00 am EDT
Presented by: The Gabriel Institute
Duration: Total of 4 Hours 4 Category C PDU Free

NOTE: This registration is for 2 consecutive Fridays – The instructional segment is delivered in four modules, each one contact hour, given in webinar format in two, two-hour sessions. This course is approved for four hours of HRCI recertification credit

TGI Role-Based Assessmentâ„¢ is a completely new online behavioral assessment for hiring, workforce planning, coaching, and team-building. Although this session is often directed towards HR Professionals, Project Managers need to be able to create strong teams. Many teams are strongly role based and a solid understanding of RBA will assist in choosing and developing agile team members.

Individual strengths can lead to a personal triumph, but a team is greater than the sum of its parts. RBA identifies behaviors that impact quality of team interaction and ‘fit’ to job responsibilities: the ‘who fits where’ and the ‘why’ of winning teams. With RBA, you can reliably hire ‘the best of the best’, identify and resolve team performance problems, and build a strong, resilient human infrastructure

Organizations of every type and size experience the cost and pain of human performance failings, and are highly vulnerable to the ‘collateral damage’ that results from hiring the wrong people. TGI Role-Based Assessmentâ„¢ (RBA) makes it possible to reliably select high quality team players, and to match their job responsibilities to the way they envision themselves serving their team (their ‘Role’).

Role-Based Assessment was designed from its very beginnings to measure and predict the quality of a person’s team interaction.

RBA can greatly reduce the costs and risks associated with errors in hiring and promoting, while delivering significant business value by matching people to the functional mission of their team.

RBA is also highly effective in analyzing and solving team performance problems.

This certification course is a comprehensive overview of RBA and CHI methods. It prepares learners to provide basic support to users of Role-Based Assessment, and to apply for Certification. Certification requires passing a written examination and meeting TGI’s modest standards for ongoing participation.

Course content includes:

• Participant’s own Role-Based Assessment at no additional cost
• Four contact hours of training, including all materials
• Readings to be completed during course attendance
• Brief written certification examination to measure comprehension of course materials and applications

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.2 Acquire Project Team
• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Building Your Coherent Human Infrastructure

Live Webinar August 3 2011 – 12:00 pm – 1:00 pm EST
Duration: 1 hour webinar Credits: 1 PDU Category C Free
Sponsored by American Management Association (REP 1294)
Although the AMA is an REP this opportunity may not have a course number Contact the AMA for further information.

Your Customers Have Changed. Here’s What You Can Do About It

Customers today are picky, fickle, and vocal, and all-about-me vain. They have an enormous variety of services and products to choose from, with unprecedented access to information and reviews. And—when they receive poor or impersonal service—they talk back, avenging perceived wrongs with a voice amplified to global proportions.

During this Webcast Chip Bell and John Patterson, customer service industry veterans, analyze this revolution in customer relationships and provide a tested formula for restoring balance transforming today’s demanding customers into eager partners.

They will use real-world examples to provide powerful ways to bring harmony to a relationship that was out of whack even before the Internet revolution started.

What You Will Learn:

• Explores the fundamental shift in the balance of power between customers and service providers that has been fueled by the Internet
• Provides a tested formula for restoring balance to customer relationships
• Offers real-world stories and practical examples

While attending this program is FREE, reservations are required.

About the Presenters

Chip R Bell (LinkedIn profile) and John R Patterson (LinkedIn profile) have co written several best-selling books, including Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service (256 pages) – Managing Knock Your Socks Off Service (Knock Your Socks Off Series) (232 pages) – Take Their Breath Away: How Imaginative Service Creates Devoted Customers (304 pages) – and their latest, Wired and Dangerous: How Your Customers Have Changed and What to Do About It (Bk Business) – (224 pages).

Chip R. Bell is the founder of The Chip Bell Group and works both from the Dallas, Texas and Atlanta, Georgia areas. Prior to that, he was Director of Management and Organization Development for NCNB, now Bank of America.

John R. Patterson is president of Progressive Insights, a CBG alliance firm in Atlanta and brings 20 years of executive leadership experience in the hospitality, business services and real estate industries to the project. His consulting practice specializes in helping organizations around the world effectively manage complex culture change built around customer and employee loyalty.

PDU Category C documentation details:

Process Groups: Initiating Executing

Knowledge Areas: 10 – Communications

• 10.1 Identify Stakeholders
• 10.4 Manage Stakeholder Expectations

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Wired and Dangerous: Transforming Demanding Customers into Eager Partners

**MUDOU** Webinarvivo26 de agosto, 2011- 7:00am EDT
Apresentado peloRSIInformática(SãoPaulo)
Duração:1 Hora 1CategoriaCPDUgrátis

Objetivo: Apresentação dos testes de software como uma iniciativa direcionada pelos objetivos de negócio, através da redução do risco e alinhamento com a Governança de TI.

Tópicos:

• A relação dos testes de software com a Governança de TI;
• Os diversos tipos de testes como linhas de serviços;
• Indicadores dos testes de software para a TI e para o negócio;
• Como utilizar os testes para reduzir os custos da TI.

Palestrante: Carlos Afonso (LinkedIn Profile)| Gerente de Operações na RSI Informática | www.rsinet.com.br

PDUdocumentaçãoCategoriadetalhesC:

Gruposde Processos:PlanejamentoExecução

Áreas de Conhecimento: 4 -Integração8 -Qualidade

*4,3Orientar e gerenciara execução do projeto
* 8.1 Plano deQualidade
*8.2 Realizar aGarantia da Qualidade
*8.3 RealizarControle de Qualidade

CategoriaCcomo um’SelfDirectedatividade de aprendizagem’ lembre-se dedocumentar suaexperiência de aprendizagem esua relação com agestão de projectospara a sua “PastaTrilha de AuditoriaPDU”

Clique para registrar-se para Governança de Testes de Software

Live Webinar – August 3, 2011 1:00 PM EDT
Presented by: Linkage
Duration: 1 Hour 1 Category C PDU Free

If you are like most leadership and organizational development professionals, you have probably heard of emotional intelligence, but may not be aware of the critical role that emotional intelligence plays in the bottom-line success of an organization.

Join us for a complimentary webinar where we will reveal insightful research on emotional intelligence that will help you make the business case for the integration of emotional intelligence and leadership.

Participants will learn:

• What emotional intelligence really is
• How leadership and emotional intelligence determine the success of an organization
• How to make the business case for emotional intelligence in your organization

Presented by: David Cory (LinkedIn profile)

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Leading with Emotional Intelligence – The 5 Keys to Improving Your EQ