Live Webinar
August 16, 2011 10:30 am – 11:30 am AEST (Austrailia)
August 15, 2011 8:30 pm – 9:30 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C
Presented by: Anzi Coaching

Having worked in the doggy-eat-dog world of opera stars, later in HR in the corporate world, and as a trainer and coach for companies around Australia I have witnessed and confronted a wide range of emotional and difficult situations, and how others have managed them. What I have distilled is a 3 step process that works, and that gets the type of diffusion and change that brings massive relief for people, and leaves them with a feeling and experience of being met, valued and helped. – Dr Louise Mahler

So often we fall into the trap thinking it is all about words, but especially in emotional situations, research has shown that this is where vocal tone and body shape really come to the fore.

• Do you know the rules of the game?
• Do you have the vocal repertoire to respond as you need to?
• Do you know where your eyes wander?
• Do you use gestures to help resolve the situation?

This workshop will begin to explore and expand that capacity, applying the techniques to a simple pattern of communication.

During this webinar, you will learn:

• How to find a physical and vocal neutral position under stress
• How to extend vocal capacity
• Build rapport using voice and body

Many of our processes for handling difficult situations are programmed into our mind, body and voice after a hugely successful conflict resolution in our youth. You know the incident where the grade three teacher berated you for some misdemeanor and you handled the situation with great aplomb. From that day on you embed the patterns you used in that situation and are using it to this day. Why we don’t take time to recognize and reconsider that pattern is a mystery of the sphinx.

• So how do you transform a highly emotional situation into one with deep satisfaction on the other end?
• And does it take a long time?

This webinar will show you how.

Presenter: Dr Louise Mahler (LinkedIn profile), Art of Business

Louise is a business communication specialist and a proven performer in moving individuals and groups to take positive action through a unique perspective focusing on the unsung wisdom of the mind-body-voice connection.

With a background in opera (soloists contract Vienna State Opera, Aldeburgh and Salzburg Festivals) as well as a strong business background (PhD, Bachelor of Economics, Master of Applied Management in Service Management and Innovation, Master Practitioner in Neuro Linguistic Programming, roles in London and BHP in Australia) she has brought the worlds of Art and Business together in a pioneering combination that breaks the barriers of standard communication and begins the process of getting truly behind your mask.

Her energy and enthusiasm for her topic is presented with palpable expertise and large doses of humour, energizing audiences to achieve things they never thought they would and come out better for the experience.

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Handling Emotional Situations Through Body And Voice