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Live Webinar September 7 2011 – 12:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C Free
Presented by Citrix Online – GoToMeeting Corporate

In today’s competitive business environment, you can’t just satisfy customers. You need to give them experiences they won’t forget!

In this webinar, Shep Hyken author of the bestseller The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience will show you how to create a customer experience that leads to endless loyalty and constant referrals. Shep will lead you through the five phases – or “cults” – that organizations pass through on their way to creating Customer Amazement.

Attend this interactive webinar to learn:

  • The 5 “cults of the customer” and which one defines your company
  • Top techniques to create employee loyalty
  • 10 strategies to build customer amazement
  • And more…

Speaker: Shep Hyken, CSP, Shepard Presentations, LLC

Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of Moments of Magic, The Loyal Customer, The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists, and his latest The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 10 – Communications

  • 10.2 Plan Communications
  • 10.3 Distribute Information
  • 10.5 Report Performance

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Turning Satisfied Customers into Customer Evangelists