Live Webinar – September 21, 12:00 pm – 1:00 pm EDT
Offered by: Global Knowledge (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

ITIL 2011 Refresh was released in July 2011. The purpose of today’s session is a high-level overview of changes and the discussion of how these changes affect you.

This webinar describes some facts about the refresh, Global Knowledges response to ITIL 2011, and they will answer your questions about the changes.

What is the ITIL 2011 refresh? Changes to:

• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• Course syllabi
• Examinations

Presenter: Michael Scarborough

Click to register for ITIL 2011 Refresh