Live Webinar October 6 2011 – 12:00 pm – 1:00 pm EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – $15 USD PDU
Presented by: Solutions Cube Group (REP 2451)

This webinar is the fifth in a 6 part series series of Project Leadership vs. Project Management by Solutions Cube. An overview of the information in the 6 Part Series was held September 1st, September 8th was Team Focus & Support, September 15 was Personal Growth, September 22 was Team Development, and September 29 was Leadership Attributes & Skills. Each module in the series can be taken individually. The entire series qualifies for up up to 7 pdus .

Many people are project managers but few exhibit project leadership skills. Project leadership is one of the dimensions that differentiates effective project managers from non-effective project managers.

Being a leader requires more than managing the mechanics of a project. Effective leaders focus on their customers.

• Do you know who are your internal and external customers?
• Do you seek feedback regarding customer satisfaction?
• Do you have verifiable project objectives that add value for the customer?
• Do you effectively resolve conflicts with customers?

Attend this 1 hour presentation to learn how improving your project leadership is a journey of continuous improvement and starts with self assessment. Discover tips for improvement in one aspect of project leadership – customer focus.

In this 1 hour in-depth webinar participants learn:

• Differences between project leadership and project management
• How to assess your project leadership skills in the area of team focus and support**
• How to identify your internal and external customers
• Practical tips for:
  • managing customer expectations
  • defining verifiable objectives tied to value for the customer
  • effectively giving and receiving feedback
• Why a complaint is a gift
• Practical tips for collecting customer satisfaction information

Solutions Cube Group webinars are presented by experienced staff members and partners who have over 30 years of experience managing projects and developing and running facilitated project meetings and delivering project management training courses.

Who Should Attend This Webinar:

• General Managers
• Team Members
• Project Managers
• Portfolio Managers
• Project Leads
• Program Managers
• Business Stakeholders
• Business Leads
• Facilitators

For more info contact:

Carly Burek at 972.786.0900 or carly.burek@solutionscubegroup.com
http://SolutionsCubeGroup.com

Earn 1 PDU by attending this Webinar. SPACE IS LIMITED. To secure a seat Register Now.

Click to purchase Project Leadership vs. Project Management Series 5 of 6: Customer Focus