Live Webinar – November 23, 9:30 pm – 10:30 pm EST
Offered by: Global Knowledge (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

Just about every blog you read or every vendor presentation you listen to will tell you that the world of IT support is changing:

• Gamification,
• Social media for support,
• First line is the new second line

These are all trends that we’re told we should be seeing and that are with us now. Is this fact or fiction?

Are we really on the brink of a revolution in support or is it just hype?

During this webinar session Barry Corless (LinkedIn profile), Global Knowledge Business Development Director for Best Practice, presents on recent survey results from users at a recent itSMF / SDI Seminar and reveals the truth from the voices that matter.

Click to register for Service Desks: Just How Much Has Really Changed

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Live Webinar November 21, 2011 11:00 AM – 12:30 PM EST
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
Presented by: Computer Aid Inc IT Metrics & Productivity Institute (Rep 2733)

The average software project has a risk of failure of more than 30%. Yet we continue to invest in software projects.

With our decade worth of experience in assessing and monitoring software development projects, we have learned that a number of specific factors influence the projects successful outcome disproportionately.

Apart from well known factors such as team sizes that are too large, and schedules which are too tight, project organization and the software architecture of the developed solution contribute strongly to the chance of success.

In this webinar we will explore a method based on “effort at risk” calculations to determine and potentially mitigate your project risk.

Note: ITMPI is now charging a $2.99 convenience fee to obtain the PDU code. This fee ONLY needs to be paid if you ask the provider for the code – This code can be obtained from the PMI.ORG site for free. Search the Rep # (it is in our listing) The courses are listed alphabetically use the arrow keys to move to the correct place in the alphabet and search the list on that page for the course that you attended – the code should be listed. (setting the set the drop-down box to show 100 per page will make your search easier).

Click to register for Improving Your Projects Chances of Success: Software Risk Management

Live Webinar – November 22, 2011 2:00 pm -2:30 pm EST
Presenter: Journyx Inc.
Duration: 1 Hour 1 Category B PDU – Free PDU

The Office of Federal Contractor Compliance Programs (OFCCP) expects to have a Web portal ready to collect compensation data as early as February 2012. Most Federal Contractors will be required to submit data. The DCAA is also expanding audits for unallowable expenses.

You must understand what your data says before you submit it or you may be inadvertently handing government auditors everything they need to take action against you!

Attendees of this webinar will walk away with a clear understanding of:

• The recent changes in auditing procedures and regulations for federal contractors
• What exactly federal auditors are looking for and how to easily provide it
• How to be fully prepared for an audit – and sleep well the night before!

Presenter: Jim Jutzin (LinkedIn profile) on behalf of VP Business Services, HR-3D / HR Solutions – HR-3D is a compensation and compliance solutions service provider serving 8a, small and mid-tier federal/defense contractors. For more than 15 years we have provided market-pricing-based DCAA/DOL/OFCCP compliant compensation infrastructure services, executive compensation support, business capture incentive plans, RFP labor category pricing support and AAP audit support services for our clients.

Click to register for The Rules Have Changed! Compensation Compliance for Federal Contractors