Live Webinar December 8, 2011 – 2:00 pm – 3:00 pm EST
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by Citrix Online – GoToMeeting Corporate

In this final webinar of this 3 part series, industry expert Rich Gallagher shows why support leaders succeed or fail in fast-paced customer contact environments and how you can harness the diverse personalities of your support team for superior performance.

The other two series presentations are also have a 1 hour duration and would qualify for up to 1 PDU each

To view the previous webinar presentations in the series choose:

1. Hiring for Great Service: How to Screen, Attract and Retain Top Support Talent OR…
2. Leading Support Teams: The Mechanics

Presenter: Rich Gallagher (LinkedIn profile), Founder, Point of Contact Group

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.2 Acquire Project Team
• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for How to Hire, Lead and Motivate Your All-Star Support Team