Online Webinar Presented by: Vital Learning
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Recorded: March 15, 2011

We try to remain productive in a tense workplaces.

• Cynicism,
• Irritability,
• Anger,
• Depression,
• Incivility and hostility

Are on the rise. – So are our levels of:

• Insecurity,
• Exhaustion and
• Stress

We all feel the effects of economic, social and environmental systems that are becoming increasingly strained. When increased stress levels are combined with time pressures, good people reach their limits of composure and civil behavior. Side-by-side problems solving can quickly devolve into toe-to-toe confrontations, turf wars and silent simmering.

In reality, most conflicts are the results of predictable, unintentional errors made by conscientious, well-intentioned people.

In this webinar, Vital Learning explores the real triggers of destructive conflict… some of them so common that most of us consider these behaviors normal, maybe even useful.

Learn not only how to resolve the destructive conflicts that currently exist but also how to eliminate the negative pressure of conflicts in the first place.

The good news is:

While it would be great if your entire organization embraced and implemented these techniques, you can dramatically decrease the levels of conflict and stress you personally experience in your own life even if you are the only one using them!

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Slides for Dealing with Conflicts…Without Feeling Depleted or Defeated (PowerPoint format ppt)

Click to view Dealing with Conflicts…Without Feeling Depleted or Defeated