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Live Webinar February 9th, 2012 11:00 AM – 12:30 PM EST
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
Presented by: Computer Aid Inc IT Metrics & Productivity Institute (Rep 2733)

In this webinar, Carl Pritchard (LinkedIn profile, @carlpritchard) examines the first five critical traits possessed by those who are truly organizationally ready and effective as risk managers. And for those who aren’t? He walks down the path of how to improve on those traits and join the cadre of those who manage risk effectively.

Note: ITMPI is now charging a $2.99 convenience fee to obtain the PDU code. This fee ONLY needs to be paid if you ask the provider for the code – This code can be obtained from the PMI.ORG site for free. Search the Rep # (it is in our listing) The courses are listed alphabetically use the arrow keys to move to the correct place in the alphabet and search the list on that page for the course that you attended – the code should be listed. (setting the “set the dropdown box” to show 100 per page will make your search easier).

Click to register for The First Five Traits of Risk Management Excellence

More about Carl Pritchard: Project Management Risk Guru & Presenter Extraordinaire Carl has written more that 70 articles on The Fundamentals of Project Management – Applying traditional project management in demanding environment. A bio and a large compilation of article experts by Carl Pritchard on Project Management topics is available on: http://www.projectconnections.com.

Below are some specific links to a selection of his articles:

A Time to Be Project Positive!
The Dalai Lama offers Carl some perspective on our potential for profound influence, both as project managers and as people. If ever there was a time to be “project positive,” this is it! There is so much to be positive about.

Context in Communication
Get others up to speed on your insider stories, and both your team and your communication will be the better for it. As we manage, we have a habit of invoking terms and terminology, assuming that others share our communications context.

In Defense of the Project Management “Perfect World”
We know the textbook doesn’t come anywhere near the real world. That doesn’t mean it’s not worth trying. One of the most common challenge questions I get when teaching PMP® Exam Preparation courses is “Why doesn’t PMI make the test more real-world? Why do they insist on testing for a world that no one really lives in?”

Do We Really Need the Second Decimal?
Why are we shrouding a common-sense profession in arcane standards? Sometimes a plan is just a plan. When I suggested that our effort in spreading the project management gospel should be simplification and clarification, one team member shot back: “For every complex problem there is an answer which is clear, simple and wrong.” But there are also clear, simple and correct explanations

War of the Worlds – Lessons Learned from the Martian Invasion (A Martian Perspective)
Carl models best practices for your lessons learned reports, with this otherworldly perspective on the most disastrous project of all time. Kickoff Meeting – The kickoff meeting united the political and logistical sides of the house by clearly defining the vision and the approach. Without clarity on that, we probably wouldn’t have been able to get management to drag their tentacles out of the Dark Ages and sign off on the thing.

Project Management Starts with PR – Branding Project Management
Get It Done At Any Cost? Team Lead’s Best Friend? What’s your project management brand, and how can you use it to the best advantage? What’s your brand of project management? Does it vary from client to client? If so, you may have a problem. Branding is, if nothing else, a lesson in consistency

Click here for a selection of Carl’s article excerpts

Live Webinar – February 10th, 12:00-1:00 PM EST
Offered by ASPE (REP 2161) 1 Category A PDU – Free PDU
This is a 1 hour seminar and attendees will be awarded 1 PDU for participating

When designing a web presence, there’s often a disastrous disconnect between the design of user experience, system functionality, and visual design. Sometimes design is by committee, done on the fly, or worse: given no truly structured process at all.

By investing in a few common sense analysis measures at the beginning of your project, you can ensure that the rollout of your web presence will be as efficient and effective as possible.

In this free one-hour web presentation, business analysis expert Billie Johnson, CBAP, presents some common-sense methods to bring your team together for determining proper direction and function before moving to design and production.

By determining function, then moving on to form, then implementing form efficiently by prototyping core features of your design, you can effectively address user and customer needs and combine them with elegant packaging. This focus on business needs, user experience and an organized approach to prototyping key foundations of your web presence with integrated visual design allows you to maximize your investment in web design.

Billy will show you you how to leverage basic techniques proven in the world of business analysis, and apply them to your online design efforts when the time comes for you to roll out a shiny new website or user interface.

Presenter: Billie Johnson, CBAP, (LinkedIn profile) has 20+ years of experience in the field of business analysis spanning financial, manufacturing, consulting, education, and government industries. As an early adopter of the IIBA® and CBAP® certification, she received her CBAP® certification in May 2007. Billie is currently a Business Analysis Instructor/Coach/Mentor and enjoys furthering the field of business analysis.

Click to Register for Prototyping for Better Web Design

Live Webinar – February 7th 2012, 10:00 am – 11:00 am EST
Offered by: Global Knowledge UK (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category C – Free PDU

Note: Although Global Knowledge is an REP this opportunity may not have a course number Contact Global Knowledge for further information.

Do you really want to hurt me? (YouTube)

You can by not choosing to do business with my organization. Of all the elements that make up a world class service offering (the product, the price, etc) one stands alone as the single biggest factor in defining with whom one chooses to do business…the service.

Do you really want to make me cry?
(Amazon MP3s)

You will if you have the right product, price point and people and fail to adopt a service culture. This talk will examine some of the factors working against the creating of a culture and suggest some of the answers.

As well as an obvious thing for 80s music, Barry Corless (LinkedIn profile) has over 20 years IT industry experience in public sector, retail and IT service provider roles.

Let Barry help you to join the Service Culture Club

Presenter: Barry Corless (LinkedIn profile) is the current Chair of the UK Chapter of the IT Service Management Forum (itSMF UK), and has been the chief examiner for the APM Group in ITIL® version 2 since 2006. He has been managing and delivering service management education and consultancy solutions since 1999. In addition to his role with Global Knowledge, he is currently ex-chair of itSMF (UK), former ITIL version 2 Chief Examiner for the APM Group, a current ITIL senior examiner and a fellow in the PrlSM Institute.

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 4 – Integration

• 4.3 Direct and Monitor Project Execution
• 4.4 Monitor & Control Project Work

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Join the Service Culture Club

Online Webinar – Presented by: American Management Association
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Recording Date: October 28, 2009
Although the AMA is an REP (1294) this opportunity may not have a course number Contact the AMA for further information.

We’ve all been there.

You are caught in an elevator with the expectation that you will “fill someone in” on the ride between floors.

Or how about this one?

The big boss surprises you in front of the whole department and the group expects you to say a few words.

These and other “impromptu” situations require different skills from those usually associated with making a presentation.

Since you don’t have the time to prepare in advance, you need a set of tools that you can call upon at a moment’s notice—a sort of communication “cheat sheet” stored in your brain for just such emergencies.

This free Webcast gives you useful tips for handling what to say when you weren’t planning on saying anything at all.

Get a wealth of powerful advice and specific techniques including:

• What to say when introduced to someone you’ve never met
• Learn an easy way to remember someone’s name—forever
• How to give a compliment or praise that endears you to the other person
• Guidelines for being able to speak impromptu when called upon
• How to create a mental slide show to speak without notes
• Gracious words to use when accepting an award
• A simple formula for introducing a speaker
• The secrets of giving a memorable toast
• How to handle difficult questions and react confidently to criticism

About the Presenter: Brent Baer is the founder and owner of Baer Essentials, a communication consulting firm. For over 15 years, Brent has provided strategic consulting, training, and coaching services to professionals and organizations. Currently, Mr. Baer serves as a Professor of Public Speaking at Yeshiva University in NYC.

PDU Category C documentation details:

Process Groups: Planning Executing Monitoring & Control

Knowledge Areas: 10 – Communications

• 9.3 Develop Project Team
• 10.3 Distribute Information
• 10.4 Manage Stakeholder Expectations

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to view Thinking on Your Feet: What to Say When You’re at a Loss for Words

Live Webinar February 9th, 2012 – 2:00 pm – 3:00 pm EST
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by Citrix Online – GoToMeeting Corporate

The Zappos Experience: 5 Principles to Inspire, Engage and Wow

Join this live webinar with Joseph Michelli, author of The Zappos Experience, to learn how you can inspire, engage and wow your stakeholders – just like Zappos.

Attend this interactive webinar to learn:

• How to increase “service velocity”
• How to drive service experience outcomes
• The true values that can lead your business to success
• And more…

Presenter: Joseph Michelli, Author of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Click to register for The Zappos Experience: 5 Principles to Improve Your Service Culture