Live Webinar – February 7th 2012, 10:00 am – 11:00 am EST
Offered by: Global Knowledge UK (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category C – Free PDU

Note: Although Global Knowledge is an REP this opportunity may not have a course number Contact Global Knowledge for further information.

Do you really want to hurt me? (YouTube)

You can by not choosing to do business with my organization. Of all the elements that make up a world class service offering (the product, the price, etc) one stands alone as the single biggest factor in defining with whom one chooses to do business…the service.

Do you really want to make me cry?
(Amazon MP3s)

You will if you have the right product, price point and people and fail to adopt a service culture. This talk will examine some of the factors working against the creating of a culture and suggest some of the answers.

As well as an obvious thing for 80s music, Barry Corless (LinkedIn profile) has over 20 years IT industry experience in public sector, retail and IT service provider roles.

Let Barry help you to join the Service Culture Club

Presenter: Barry Corless (LinkedIn profile) is the current Chair of the UK Chapter of the IT Service Management Forum (itSMF UK), and has been the chief examiner for the APM Group in ITIL® version 2 since 2006. He has been managing and delivering service management education and consultancy solutions since 1999. In addition to his role with Global Knowledge, he is currently ex-chair of itSMF (UK), former ITIL version 2 Chief Examiner for the APM Group, a current ITIL senior examiner and a fellow in the PrlSM Institute.

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 4 – Integration

• 4.3 Direct and Monitor Project Execution
• 4.4 Monitor & Control Project Work

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Join the Service Culture Club