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Live Webinar February 9th, 2012 – 2:00 pm – 3:00 pm EST
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by Citrix Online – GoToMeeting Corporate

The Zappos Experience: 5 Principles to Inspire, Engage and Wow

Join this live webinar with Joseph Michelli, author of The Zappos Experience, to learn how you can inspire, engage and wow your stakeholders – just like Zappos.

Attend this interactive webinar to learn:

  • How to increase “service velocity”
  • How to drive service experience outcomes
  • The true values that can lead your business to success
  • And more…

Presenter: Joseph Michelli, Author of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

PDU Category C documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 9 – Human Resources

  • 4.3 Direct and Monitor Project Execution
  • 9.3 Develop Project Team
  • 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for The Zappos Experience: 5 Principles to Improve Your Service Culture