Online Webinar – Presented by: American Management Association
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Recording Date: October 28, 2009
Although the AMA is an REP (1294) this opportunity may not have a course number Contact the AMA for further information.

We’ve all been there.

You are caught in an elevator with the expectation that you will “fill someone in” on the ride between floors.

Or how about this one?

The big boss surprises you in front of the whole department and the group expects you to say a few words.

These and other “impromptu” situations require different skills from those usually associated with making a presentation.

Since you don’t have the time to prepare in advance, you need a set of tools that you can call upon at a moment’s notice—a sort of communication “cheat sheet” stored in your brain for just such emergencies.

This free Webcast gives you useful tips for handling what to say when you weren’t planning on saying anything at all.

Get a wealth of powerful advice and specific techniques including:

• What to say when introduced to someone you’ve never met
• Learn an easy way to remember someone’s name—forever
• How to give a compliment or praise that endears you to the other person
• Guidelines for being able to speak impromptu when called upon
• How to create a mental slide show to speak without notes
• Gracious words to use when accepting an award
• A simple formula for introducing a speaker
• The secrets of giving a memorable toast
• How to handle difficult questions and react confidently to criticism

About the Presenter: Brent Baer is the founder and owner of Baer Essentials, a communication consulting firm. For over 15 years, Brent has provided strategic consulting, training, and coaching services to professionals and organizations. Currently, Mr. Baer serves as a Professor of Public Speaking at Yeshiva University in NYC.

PDU Category C documentation details:

Process Groups: Planning Executing Monitoring & Control

Knowledge Areas: 10 – Communications

• 9.3 Develop Project Team
• 10.3 Distribute Information
• 10.4 Manage Stakeholder Expectations

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to view Thinking on Your Feet: What to Say When You’re at a Loss for Words

Live Webinar February 9th, 2012 – 2:00 pm – 3:00 pm EST
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by Citrix Online – GoToMeeting Corporate

The Zappos Experience: 5 Principles to Inspire, Engage and Wow

Join this live webinar with Joseph Michelli, author of The Zappos Experience, to learn how you can inspire, engage and wow your stakeholders – just like Zappos.

Attend this interactive webinar to learn:

• How to increase “service velocity”
• How to drive service experience outcomes
• The true values that can lead your business to success
• And more…

Presenter: Joseph Michelli, Author of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Click to register for The Zappos Experience: 5 Principles to Improve Your Service Culture

Online Webinar – Presented by the Corporate Education Group (REP 1011)
Duration: 1 Hour Credits: 1 PDU Category A Free Course ID: MDW259

Do you have any idea why project success rates are at the lowest they’ve been in over a decade?

One reason may be that many project managers and project team members need help with building, leading, and positively influencing unified, high-performing project teams. In this session, you’ll learn why interpersonal effectiveness delivers project success…and how you can have both!

Key learning points from this webinar include:

• Increase buy-in from team members and stakeholders by understanding the connection between trust, conflict, and accountability
• Understand how to develop and maintain accountability with project team members and stakeholders
• Learn to influence project participants on all levels of the project who do not directly report to you including: clients, team members, stakeholders, vendors

I was very pleased with the one-hour webinar “The Missing Link: Interpersonal Effectiveness for Project Success” that aired yesterday. The presenter gave many personal experiences from 20 years as a project manager that vividly illustrate the importance of the quality of relationships with project team members to the success of the project. – Jeff Leskowat of Quality Business Solutions.

Read Jeff’s complete review of this course here.

About the presenter: Eileen Twichell, (LinkedIn profile) is a dynamic and accomplished presenter and is highly regarded in the project management community for her expertise and knowledge of the field. She brings to you over twenty years of project management training and design experience and has developed and facilitated classes in project management, time management, presentation skills, coaching, and communications.

Click to register and view The Missing Link: Interpersonal Effectiveness for Project Success

The Live Session Is Free But…

You can get the recorded version of this session & over 500+ other Quality Category A PDU Sessions with an
ITMPI Membership

Premium Memberships are only $199 USD per year
An Excellent Value!!

Search for “2733” to see other great titles available!
Memberships Include all PDU Codes

Note: ITMPI charges a fee to obtain individual PDU codes. This fee ONLY needs to be paid if you ask the provider for the code – This code should be able to be obtained from the PMI.ORG site for free. An ITMPI Membership entitles you to receive all ITMPI PDU Codes and recordings.

Live Webinar February 8th, 2012 11:00 AM – 12:30 PM EST
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
Presented by: Computer Aid Inc IT Metrics & Productivity Institute (Rep 2733)

What are the new technology trends that will transform local government?

This webinar with Alan Shark (LinkedIn profile) will take you on a short journey to the near future and will help businesses, citizens, and public managers alike better understand what these trends really mean and how can one benefit.

Note: ITMPI is now charging a $2.99 convenience fee to obtain the PDU code. This fee ONLY needs to be paid if you ask the provider for the code – This code can be obtained from the PMI.ORG site for free. Search the Rep # (it is in our listing) The courses are listed alphabetically use the arrow keys to move to the correct place in the alphabet and search the list on that page for the course that you attended – the code should be listed. (setting the “set the dropdown box” to show 100 per page will make your search easier).

Click to register for The Seven Trends that will Transform Local Government Through Technology

Live Webinar February 8th, 2012, 11:00 am – 12:30 pm EST or
Live Webinar February 9th, 2012, 4:00 pm – 5:30 pm EST
Presenter: Change Management Learning Center
Duration:1 hour Webcast + Q & A – Up to 1 Category C PDU – Free PDU

Prosci specializes in change management processes. With a strong developed expertise in change management processes they produce high quality informative presentations and seminars

Although a greater recognition of the need for change management has been a growing trend identified by study participants in recent years, many practitioners still find themselves working to justify the value of change management.

In this webinar, learn how to conduct a cost-benefit analysis for change management and position change management as a “must have” rather than a “nice to have”.

See the latest data on the cost components of change management and five benefit perspectives you can use immediately on a project.

Agenda:

1. Definition
2. The cornerstone – benefits realization
3. Cost components of change management
4. Benefit perspectives of change management

PDU Category C documentation details:

Process Groups: Planning Executing

Knowledge Areas: 4 – Integration 5 – Scope 10 – Communications 11 – Risk

• 4.2 Develop Project Management Plan
• 5.2 Define Scope
• 10.2 Plan Communications
• 11.2 Identify Risks

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for the Feb 8th Presentation of Cost-Benefit Analysis For Change Management

Click to register for the Feb 9th Presentation of Cost-Benefit Analysis For Change Management

Live Webinar February 8th, 2012, 8:00 am – 9:00 am EST or
Live Webinar February 8th, 2012, 11:00 am – 12:00 pm EST
Duration:1 hour Webcast + Q & A – Up to 1 Category C PDU – Free PDU
Hosted By: Gartner Webinars

Business process management (BPM) has far-reaching effects on skills, staffing, capabilities and organizational models. Many companies lack all of these capabilities, and may need to turn to external service providers for help.

Discussion Topics:

• What are the key roles, skills and capabilities needed for BPM?
• What is the best way to organize BPM roles and responsibilities?
• How can you best-fill skills gaps with capabilities from a BPM consulting vendor?

Presenter: Michele Cantara, (LinkedIn profile) Research VP

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Building Skills in Critical Roles for Business Process Management