Online Webinar
Duration: 1 Hour Credits: 1 PDU Category A – Free PDU
Presented by: Global Knowledge (REP 1999)
NOTE: Although Global Knowledge is an REP, this opportunity may not have a course number. Contact Global Knowledge for further information. To record this as a Category C opportunity see the details below.

ITIL is the IT Infrastructure Library and is not a standard or a methodology – It is a “Framework” – Have you taken ITIL training? Do you know where to start? Still unsure how to proceed with ITIL in your organization? Then this session is for you!

Hank Marquis covers:

1. What ITIL is and What ITIL isn’t
2. How to think about the specifics of ITIL (the minutiae)
   • How to apply it
   • Where to start with implementation
3. What to watch for so you can choose your starting point and begin with your team

“Where do we start with ITIL” is the most common question asked by those taking ITIL classes. This webinar shows you exactly how to identify where to start your organization’s ITIL initiative. Learn how to determine the right strategy to implement ITIL for your organization.

Presenter: Hank Marquis (Linkedin) is a prolific author being best known for his bestselling books books Visual Basic® 6 Bible, and the A Visual Basic 6 Programmer’s Toolkit.

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 4 – Integration 9 – Human Resources

• 4.4 Monitor & Control Project Work
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Where to Start with ITIL