Live Webinar April 10th, 2012 – 1:00 pm to 2:00 pm EDT
Presented by: Brandon Hall Group & KMI Knowledge Mgmt Interactive
Webinar Duration: 1 Hour Credits: 1 Category C PDU – Free PDU

Front line employees are the nameless heroes in today’s workforce. These employees interact with our clients, build our products, and offer our services day in and day out. Yet, this audience often receives less training and limited development opportunities. Working conditions can make training difficult, and operational demands require that training time has immediate bottom line impact.

Research shows that small changes on an organization’s front line can have a major impact on business – so the real question is how you leverage training to engage performance and improve business outcomes on the front lines.

Join Stacey Harris, (LinkedIn profile) VP of Research for Brandon Hall Group and Joel Copeland, COO for KMI as they share recent research on training and development that engages the front line workforce, and creates an atmosphere of genuine respect.

Event topics include:

• The business value of developing front line employees
• Changing front-line workforce: motivation and engagement factors
• Key practices in developing engaging content for front-line audiences
• The importance of creating a performance improvement environment over a training class
• Illustrative examples of engaging front line learning initiatives, with real business outcomes

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 4- Integration 9 – Human Resources

• 4.3 Direct and Monitor Project Execution
• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Engaging the Front Line Workforce: Training and Development that Generates Respect