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Live Webinar – April 18th 2012, 12:00-1:00 PM EDT
Offered by ASPE (REP 2161) 1 Category A PDU – Free PDU
This is a 1 hour seminar and attendees will be awarded 1 PDU for participating

ITIL (IT Infrastructure Library®) V3 was updated in 2011. Although it is still “ITIL V3” (2011 Edition), significant changes were made to the framework, to the extent that new certification exams and training courses were mandated. (Relax! Your ITIL V3 certifications are still valid.)

In this web seminar, we will explore the changes in ITIL V3 (2011) from the perspective of a person who has already received ITIL V3 (2007) Foundaiton training.

The ITIL V3 (2011) changes are these:

  • Service Strategy’s new purpose and objectives and
    • Strategy Management for IT Services (newly framed process)
    • Business Relationship Management (new process)
    • Service Portfolio process (now in scope for Foundation)
    • Demand Management process (now out of scope for Foundation)
    • Financial Management for IT Services process (renamed from “Financial Management”)
  • Service Design’s new purpose and objectives and
    • Design Coordination (new process)
  • Service Transition’s new purpose and objectives and
    • Transition Planning and Support process (now in scope for Foundation)
    • Change Evaluation process (was “Evaluation” & is still out of scope for Foundation)
  • Service Operation’s new purpose and objectives and
    • Clarificaiton of Application Management function v. Application Development
  • Continual Service Improvement’s new purpose and objectives and
    • Seven-Step Improvement Process (now in scope for Foundation)
    • CSI Approach (renamed from “CSI Model”)
    • CSI Register (new concept)

® ITIL® and IT Infrastructury Library® are registered trade marks of the Cabinet Office.

Instructor: Alan S. Koch, PMP, CSM, ITIL (LinkedIn profile) Alan has more than 30 years IT experience, Alan’s education and training are extensive, and he is affiliated with numerous industry-leading organizations, including the Agile and Scrum Alliances.

Click to register for ITIL® Update: It’s NOT V4, But a Lot Has Changed!