Live Webinar April 25th, 2012 – 12:45 pm – 1:30 pm EDT
Duration: 30 min + Question Period 0.5 Category C PDU – Free PDU
Presented by: Directions Training

This webinar will focus on the major aspects of ITIL and the benefits that the ITIL methodology will offer once implemented in an organization.

ITIL is made up of 5 phases of the Service Lifecycle.

This webinar will introduce each of the 5 phases and give a brief understanding of how they fit together and lead a company to improved Service Management.

Please Note: In order to attend this webinar session attendees will need to have a Windows Live ID. A link to set up this ID is located on the registration site. Please do this prior to the session.

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 4 – Integration 9 – Human Resources

• 4.4 Monitor & Control Project Work
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Introduction to ITIL v3 Foundations