Live Webinar May 24th, 2012 – 1:00 pm – 2:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by : Modern Analyst

Requirements development deals with getting good software requirements. Requirements management addresses the challenges of handling these requirements as the project proceeds over time. This presentation summarizes several best practices for requirements management.

The following topics are addressed:

• Version control of requirements documents
• Change control
• The change control board
• Impact analysis of change requests
• Requirements attributes
• Tracking requirements status
• Requirements traceability
• Using requirements management tools

Presenter: Karl E. Wiegers (LinkedIn profile) Principal Consultant Process Impact has provided training and consulting services worldwide on many aspects of software development, management and process improvement. Karl is the author of many books including: Software Requirements 2 & More About Software Requirements: Thorny Issues and Practical Advice.

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 4- Integration 5 – Scope 8 – Quality

• 4.3 Direct and Monitor Project Execution
• 5.2 Define Scope
• 8.1 Plan Quality

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Requirements Management Best Practices

Live Webinar – May 22nd, 2011 4:00 pm – 5:00 pm EDT
Presented by: The Advisory Council
Duration: 1 Hour 1 Category C PDU – Free PDU

TAC President Peter Schay will describe how a carefully orchestrated approach to strategic planning can provide an executable plan that is a living document, upon which IT can successfully function to support its business and customer needs, which measurable results. Hot issues to be addressed include:

• What is the true role of IT strategic planning, and how does it redefine the business-IT relationship?
• How can IT develop a strategy that clearly defines activities and metrics for success?
• Why so many IT strategies fail, and how can organizations avoid planning pitfalls?
• What should an IT strategic plan contain, and how do you keep it a living document?

Presenter: Peter Schay, (LinkedIn profile) TAC President & CEO, with 30 years of achievements in the design, implementation and transformation of complex, mission-critical, worldwide products, services and programs; Peter achieves results through earnest collaboration, relentless focus, and persuasive articulation of problems and solutions to senior management, peers and practitioners across disciplines, organizations and cultures.

PDU Category C documentation details:

Process Groups: Planning

Knowledge Areas: 4 – Integration 5 – Scope

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 5.2 Define Scope

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for IT Strategic Planning Made Easy

Live Webinar – May 24th, 2012 2:00 pm EDT
Presented by: Eclipse Project Portfolio Management
Duration: 1 hour 1 PDUs Credits: Category C 1 PDU- Free PDU

Establishing a PMO (Project/Program/Portfolio Management Office) is considered to be a best practice approach to improving the value an organization can receive from its project investments.

Why is it then, that a study, conducted in 2005, of 750 organizations worldwide indicated that over 75% of organizations that set up a PMO shut it down within three years because it did not demonstrate any added value?

Solution Q invites you to attend a webinar where you will learn key reasons why so many PMOs fail, and gain some valuable knowledge of the critical success factors required to ensure the survival of your PMO.

Who should attend this webinar?
Managers/Directors of PMOs, Project Managers

NOTE: You may have to hit the MORE… link to register for this session on the registration page.

PDU Category C documentation details:

Process Groups: Executing, Monitoring & Controlling

Knowledge Areas: 4 – Integration 5 – Scope 6 – Time 7 – Cost

• 4.3 Direct and Manage Project Execution
• 4.4 Monitor & Control Project Work
• 5.5 Control Scope
• 6.6 Control Schedule
• 7.3 Control Costs

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Setting Up a PMO is Not for the Faint Hearted!

Live Webinar May 24th, 2012 – 2:00 pm to 3:00 pm EDT
Presented by: Ema
Webinar Duration: 1 Hour Credits: 1 Category C PDU – Free PDU

Little in ITIL is more controversial or misunderstood than the Configuration Management Database (CMDB).

Join EMA Research Director, Charles Betz, (LinkedIn profile) for this practitioner-focused session, based on real-world examples from ten years of Charlie’s CMDB experience across three very large scale IT organizations in retail and finance.

Practitioners will hear valuable, in-the-trenches perspectives on:

• Building the CMDB business case, including quantifiable benefits ITIL doesn’t talk about
• Why you must sell, sell, sell your CMDB
• Real-world CMDB integrations
• CMDB services and who needs them
• The agile and iterative CMDB
• The 3 most important data points for your CMDB

All cases are drawn directly from personal experience and represented significant challenges in people, process, and technology. Specific process, data, and system integration models will be presented as appropriate, in detail. Come for this fast paced session from a leading CMDB practitioner.

PDU Category C documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 9 – Human Resources

• 4.3 Direct and Monitor Project Execution
• 9.3 Develop Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Real-World CMDB (Configuration Management Database)

Live Webinar May 24th, 2012 1:00 PM – 2:00 PM EDT
Presented by: Citrix Online – GoToMeeting Corporate
Duration 1 hour 1 PDU or 1 CDU 1 Category C Free

Support Summit 2.0 : New Strategies for Elevating Your Support Team’s Performance

If you manage a customer contact operation, you already know what your biggest issues are: coaching, performance measurement, training and onboarding. But did you know there is an effective, new approach known as “strength-based communication” that can you help move ahead in all these areas?

Attend this interactive webinar series to learn:

• How to coach your support team with strength-based communication
• A new approach to metrics and performance management
• Strategies for creating a learning environment for support
• And more…

PDU Category C documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 9 – Human Resources

• 4.3 Direct and Monitor Project Execution
• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for The “Quality Support Start”: A New Approach to Metrics and Performance Management