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Live Webinar – June 6th, 2011 11:00 am – 12:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C- Free PDU
Sponsored by: PEX – The Process Excellence Network

A lot of companies use “dashboards” to provide an at-a-glance look at how well a particular process or part of the business is performing. But what you measure, how you measure it, and the functionality of the dashboards make a huge difference to organizational effectiveness.

In this webinar, Anu George, (LinkedIn profile) Chief Quality Officer, along with Peter Jan, Director QA, both from investment research firm Morningstar, reveal some of the secrets behind the success of the company’s dashboards and how they help to make quality and continuous improvement front of mind in day-to-day operations.

Join this webinar to:

  1. Hear how Morningstar leverages dashboards & measurements to drive a continuous improvement culture
  2. Understand the potential pitfalls and how to ensure that you create the right culture for managing with metrics in an organization
  3. Identify practical ways to make dashboards effective and incorporate them into day-to-day work
  4. See a live demonstration of some of the most sophisticated dashboards in the financial services industry

Presenters:

Anu George Chief Quality Officer Morningstar, Inc. Anu has global experience through her extensive work in Asia, North America, and Europe. Her strengths lie in operations management and LEAN Six Sigma. She is a frequent speaker on topics such as “Business process excellence” and “Leadership skills”.
Peter Jan Director Global Data Quality Morningstar, Inc. Peter holds a bachelor’s degree in business administration from the National Taiwan University in Taiwan and a master’s degree in business administration from the Illinois Institute of Technology. He also holds the Certified Information Systems Auditor (CISA) designation from ISACA.

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 4 – Integration 5 – Scope 6 – Time 7 – Cost

  • 4.4 Monitor and Control Project Work
  • 5.5 Control Scope
  • 6.6 Control Schedule
  • 7.3 Control Costs

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Leveraging Dashboards and Metrics in Process Management