Skills Training vs. Smile Training:
Creating a Learning Environment for Support :
Part 3 of 3 Creating a Highly Effective Support Team
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EdmontonPM
Jun 13
Live Webinar June 21st, 2012 1:00 PM – 2:00 PM EDT
Presented by: Citrix Online – GoToMeeting Corporate
Duration 1 hour 1 PDU or 1 CDU 1 Category C Free
Support Summit 2.0 : New Strategies for Elevating Your Support Team’s Performance
If you manage a customer contact operation, you already know what your biggest issues are: coaching, performance measurement, training and onboarding. But did you know there is an effective, new approach known as “strength-based communication†that can you help move ahead in all these areas?
Attend this interactive webinar series to learn:
- How to coach your support team with strength-based communication
- A new approach to metrics and performance management
- Strategies for creating a learning environment for support
- And more…
PDU Category C documentation details:
Process Groups: Executing
Knowledge Areas: 9 – Human Resources
- 9.3 Develop Project Team
As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’
Click to register for Skills Training vs. Smile Training: Creating a Learning Environment for Support
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