Live Webinar – July 20th 2012, 8:00 am – 10:00 am EDT
Offered by: Global Knowledge UK (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

Note: Although Global Knowledge is an REP this opportunity may not have a course number Contact Global Knowledge for further information.

Duncan Anderson (LinkedIn profile), ITIL® expert since the ’90s discusses how a Google search for ITIL® and Cloud generates over 5.2 million results.

Rather than addressing the whole of ITIL®, this webinar will focus on how the Cloud impacts Service Level Management (SLM). It will include tips for each stage of SLM, in particular around the Agree, Monitor and Improve stages.

The following areas will be covered during this webinar:

• What is Cloud?
• Why are CIO’s concerned?
• What does ITIL® 2011 have to say?
• Tips for each stage of Service Level Management
• A more detailed review of Agree, Monitor and Improve

Click to register for Service Level Management & The Cloud Revolution: A Survival Guide