Live Webinar – July 24th, 2012 11:00 am – 12:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C- Free PDU
Sponsored by: PEX – The Process Excellence Network

The key trends that are changing the way business is done

Social media, cloud computing, mobility, software as a service – unless you’ve been living with your head in the sand you’ve probably heard it said that these trends are fundamentally changing the way businesses is done. But what exactly do they mean for process improvement?

Consider this: if Toyota had been paying attention to social media when customers were having trouble with sudden acceleration, the company would have identified the problem much earlier and could have taken corrective action. Perhaps incorporating social media into a continuous improvement framework would have saved Toyota’s CEO from being hauled in front of American lawmakers?

In this webinar, Connie Moore (LinkedIn profile), VP of Research at Forrester research shares insights into how some of these key technology trends are rewriting the rulebook for process management and improvement.

Join this webinar to:

1. Understand key “game changers” for business process management:
   • Social, Mobile, Cloud, and Software as a service … and
   • How they are fundamentally changing the way that companies are able to support and interact with their customers
2. Look how process needs to be the foundation that underpins everything businesses are trying to achieve with technology
3. Explore what “systems of engagement” are and why they hold the key to the future business -led technology innovation
4. Hear practical case studies on how companies like Starbucks and Carphone Warehouse are putting these technologies to use to improve operational efficiency and support the customer experience

Presenter: Connie Moore Vice President, Research Director Forrester Connie serves Business Process professionals and leads a team that provides advice and research focused on application strategy, business process management, customer relationship management, human resource management, and financial processes. Connie is a widely sought speaker keynoting many industry events and chairing business process and workflow conferences worldwide. Connie also served as a director of AIIM International, the premier association for the content management industry and is a member of the Association of Business Process Management Professionals.

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 5 – Scope 10 – Communications 11 – Risk

• 5.1 Collect Requirements
• 5.4 Verify Scope
• 5.5 Control Scope
• 10.2 Plan Communications
• 11.1 Plan Risk Management

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Four Game Changers Redefining Business Process Management