Live Webinar July 26th, 2012 – 1:00 pm – 2:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by : Modern Analyst

Use cases are an effective and widely used technique for eliciting software requirements.

The use-case approach focuses on the goals that users have with a system, rather than emphasizing system functionality. This webinar presents an overview of the use-case approach to requirements elicitation in a practical and straightforward fashion.

Topics covered include:

• Where use cases fit into the requirements development process
• Types of projects for which use cases are and are not well suited
• User classes and actors
• Scenarios and use cases
• Components of a use case
• Use case diagrams
• Deriving functional requirements from use cases

Presenter : Karl E. Wiegers (LinkedIn profile) Principal Consultant Process Impact has provided training and consulting services worldwide on many aspects of software development, management and process improvement.

Karl is the author of many books including:

• Practical Project Initiation: A Handbook with Tools (Best Practices)
  
• Creating a Software Engineering Culture,
• Peer Reviews in Software: A Practical Guide
• Software Requirements
• More About Software Requirements: Thorny Issues and Practical Advice

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 4- Integration 5 – Scope 8 – Quality

• 4.3 Direct and Monitor Project Execution
• 5.1 Collect Requirements
• 5.2 Define Scope
• 5.4 Verify Scope
• 5.5 Control Scope

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for The Use Case Technique: An Overview

Live Webinar – July 24th, 2012 11:00 am – 12:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C- Free PDU
Sponsored by: PEX – The Process Excellence Network

The key trends that are changing the way business is done

Social media, cloud computing, mobility, software as a service – unless you’ve been living with your head in the sand you’ve probably heard it said that these trends are fundamentally changing the way businesses is done. But what exactly do they mean for process improvement?

Consider this: if Toyota had been paying attention to social media when customers were having trouble with sudden acceleration, the company would have identified the problem much earlier and could have taken corrective action. Perhaps incorporating social media into a continuous improvement framework would have saved Toyota’s CEO from being hauled in front of American lawmakers?

In this webinar, Connie Moore (LinkedIn profile), VP of Research at Forrester research shares insights into how some of these key technology trends are rewriting the rulebook for process management and improvement.

Join this webinar to:

1. Understand key “game changers” for business process management:
   • Social, Mobile, Cloud, and Software as a service … and
   • How they are fundamentally changing the way that companies are able to support and interact with their customers
2. Look how process needs to be the foundation that underpins everything businesses are trying to achieve with technology
3. Explore what “systems of engagement” are and why they hold the key to the future business -led technology innovation
4. Hear practical case studies on how companies like Starbucks and Carphone Warehouse are putting these technologies to use to improve operational efficiency and support the customer experience

Presenter: Connie Moore Vice President, Research Director Forrester Connie serves Business Process professionals and leads a team that provides advice and research focused on application strategy, business process management, customer relationship management, human resource management, and financial processes. Connie is a widely sought speaker keynoting many industry events and chairing business process and workflow conferences worldwide. Connie also served as a director of AIIM International, the premier association for the content management industry and is a member of the Association of Business Process Management Professionals.

PDU Category C documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 5 – Scope 10 – Communications 11 – Risk

• 5.1 Collect Requirements
• 5.4 Verify Scope
• 5.5 Control Scope
• 10.2 Plan Communications
• 11.1 Plan Risk Management

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Four Game Changers Redefining Business Process Management

Live Webinar – July 24th, 2012 11:00 am – 12:00 pm EDT
Duration: 1 Hour 1 Category C PDU – Free PDU
Presenter: Journyx Inc.

Competitiveness today requires agility, which is not just about adapting to change, but also sensing opportunities and having room for innovation.

There are various project management processes that address these specific needs and Commitment-based Management (CBM) is one of them.

Teams that practice CBM operate from a network of personal commitments which are negotiable, but also put each individual’s reputation at stake.

The result is a team of individuals collaborating and self-managing to the desired end result, each trusting (and regularly verifying) that all the others are dong the same.

In this webinar, Journyx will share:

• An introduction to Commitment-based Management (CBM)
• How to identify key distinctions, concepts and techniques for getting and keeping commitment present on teams
• How to manage projects using Commitment-based Management

Presenter: Timm Esque, (LinkedIn profile ) Managing Partner at Ensemble Management Consulting

Tim is author of these terrific books Check them out!:

• No Surprises Project Management: A Proven Early Warning System for Staying on Track (259 pgs) No Surprises Project Management provides key principles and a system of practices for achieving excellent performance even in the most challenging high stakes environments
• Making an Impact: Building a Top-Performing Organization From The Bottom Up (122 pgs) An innovative approach to creating a Self-Sustaining Performance System.

PDU Category C documentation details:

Process Groups: Planning Executing

Knowledge Areas: 4 – Integration 9 – Human Resources

• 4.2 Develop Project Management Plan
• 4.3 Direct and Manage Project Execution
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for How To Manage in the Age of Innovation: Commitment-based Management (CBM)

Live Webinar 2 Offerings
July 25th, 2012 10:00 am – 10:30 am EDT
July 25th, 2012 1:00 pm – 1:30 pm EDT
Duration: 30 Minutes Credits: 0.50 PDU Category C – Free PDU
Presented by: Competitive Solutions Inc.

Managing business success and bringing visibility to business performance can be a complicated endeavor.

While most organizations measure performance, many do not align their organizational metrics so all areas of the organization understand and have visibility on how their area contributes to the overall success of the business.

What You’ll Learn in this Webinar:

• How scorecards can be an effective tool that connects your business and drives focus
• How aligning metrics creates a common understanding and business language
• Hear about scorecard best practices which helped drive business success

This webinar outlines simple, yet effective strategies on how organizations can develop, implement and manage business scorecards.

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 4- Integration 9 – Human Resources 10 – Communications

• 4.3 Direct and Monitor Project Execution
• 9.3 Develop Project Team
• 9.4 Manage Project Team
• 10.2 Plan Communications
• 10.3 Distribute Information
• 10.5 Report Performance

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for the July 25th, 2012 10:00 am session of Using Scorecards for Business Success in all Areas of Your Organization

Click to register for the July 25th, 2012 1:00 pm session of Using Scorecards for Business Success in all Areas of Your Organization

Live Webinar July 23rd, 2012 – 3:00 pm to 4:00 pm EDT
Presented by the Corporate Education Group ( REP 1011 ) Course ID: MDW1253
Duration: 1 Hour Credits: 1 PDU Category A – Free PDU

A project is a temporary endeavor, with a distinct beginning and end that is undertaken to create a unique product or service.

Projects are everywhere, regardless of your industry or profession, and an effective project management process can benefit anyone.

If you are looking for non-technical tools and techniques to successfully manage your projects and project teams, this webinar is for you.

In this webinar, you will learn:

• Greater confidence in defining, planning and managing projects
• Reduced stress and greater sense of control of your multiple projects and daily work load
• Increased effectiveness and efficiencies by using simple, step-by step processes for project management and communications
• Understand best practices for iterative (and agile) project execution

Who should attend:

• Managers,
• Supervisors, and
• Individual contributors who struggle with balancing the complex demands of project work while maintaining their daily workloads.

About the presenter: Eileen Twichell, (LinkedIn profile) is a dynamic and accomplished presenter and is highly regarded in the project management community for her expertise and knowledge of the field. She brings to you over twenty years of project management training and design experience and has developed and facilitated classes in project management, time management, presentation skills, coaching, and communications.

Click to register for Project Management for Everyone: A Non-Technical Approach

Live Webinar – July 20th 2012, 8:00 am – 10:00 am EDT
Offered by: Global Knowledge UK (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

Note: Although Global Knowledge is an REP this opportunity may not have a course number Contact Global Knowledge for further information.

Duncan Anderson (LinkedIn profile), ITIL® expert since the ’90s discusses how a Google search for ITIL® and Cloud generates over 5.2 million results.

Rather than addressing the whole of ITIL®, this webinar will focus on how the Cloud impacts Service Level Management (SLM). It will include tips for each stage of SLM, in particular around the Agree, Monitor and Improve stages.

The following areas will be covered during this webinar:

• What is Cloud?
• Why are CIO’s concerned?
• What does ITIL® 2011 have to say?
• Tips for each stage of Service Level Management
• A more detailed review of Agree, Monitor and Improve

Click to register for Service Level Management & The Cloud Revolution: A Survival Guide