Live Webinar – September 25th, 2012 4:00 pm – 5:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by: Decision Management Solutions

Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers.

If you can better manage these decisions, you can apply them in smarter, more purposeful ways sure to boost the value you reap from each customer.

This webinar reveals specific tips that you can use to optimize your customer relationships, including:

• Targeting customers more accurately,
• Reacting to customers in real-time, keeping up with rapid business change,
• Insuring consistency in a multichannel world and keeping costs down with scalable solutions.

Presenter: James Taylor (LinkedIn profile) , CEO, Decision Management Solutions and with more than 20 years working with clients James is an expert in how using business rules & analytic technology to build Decision Management Systems. If you are looking for information on decision Management Systems Sign up for his newsletter – Decision Management News. Read his blog: JT on EDM; or Follow him on Twitter: @jamet123. James is passionate about using Decision Management Systems to help companies improve decision-making and develop an agile, analytic, and adaptive business.

PDU Category C documentation details:

Process Groups: Planning Executing

Knowledge Areas: 4 – Integration 5 – Scope

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 5.2 Define Scope

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for 5 Benefits of Customer Decision Management