Live Webinar – November 9th 2012, 8:00 am – 9:00 am EST
Offered by: Global Knowledge UK (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

Note: Although Global Knowledge is an REP this opportunity may not have a course number Contact Global Knowledge for further information.

A Google search for ITIL and Cloud generates over 5.2 million results.

Rather than targeting the whole of ITIL this session focuses on Service Level Management and how the cloud impacts SLM.

The session includes:

1. What is cloud?
2. Why are CIO’s Concerned?
3. What does ITIL 2011 have to say?
4. Tips based around each stage of Service Level Management.
5. Stages which receive more focus are Agree, Monitor and Improve.

Click to register for Service Level Management & The Cloud Revolution: A Survival Guide