Online Webinar – Recorded Feb 2 2012
Duration:1 hour Webcast – 1 Category C PDU – Free PDU
Hosted By: Gartner Webinars

Business process management (BPM) has far-reaching effects on skills, staffing, capabilities and organizational models. Many companies lack all of these capabilities, and may need to turn to external service providers for help.

Discussion Topics:

• What are the key roles, skills and capabilities needed for BPM?
• What is the best way to organize BPM roles and responsibilities?
• How can you best-fill skills gaps with capabilities from a BPM consulting vendor?

Presenter: Michele Cantara, (LinkedIn profile) Research VP

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to view Building Skills in Critical Roles for Business Process Management