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Live Webinar – January 18th 2013, 12:00-1:00 PM EST
Offered by ASPE (REP 2161) 1 Category A PDU – Free PDU
Note: Although ASPE is an REP presentations may have to be recorded as a Cat C PDU Event – Contact Traci Lester Marketing Specialist at ASPE for more information

As more and more people look to the Cloud as a solution, the more we, as consumers, will look to outside companies to manage our internal cloud.

When we reach this level, a new technical relationship begins. Another company is involved in providing IT Services for your company.

Do you know what the cloud provider is responsible for in the relationship And what your company is responsible for?

You may be surprised to know that many cloud providers do not provide a Service Level Agreement (SLA). And the majority of cloud providers that do provide a SLA have conditions in the agreement that favor the cloud provider.

In this one hour web seminar, Mark Wilkins will discuss what you should expect from a cloud provider, what a Service Level Agreement is and why you need one.

The following topics will be discussed:

  • What is a Service Level Agreement?
  • Understand roles and responsibilities
  • Evaluate your business policies
  • Understand deployment model differences
  • Cloud performance objectives
  • Evaluate security and privacy requirements
  • Identify service management requirements
  • Prepare for service failure
  • The disaster recovery plan
  • Understand the exit process

Presenter: Mark Wilkins (LinkedIn profile) has over 20 years in the technology industry and is a systems analyst and consultant based in Kingston, Ontario, Canada. Mark has been involved in many facets of networking services and virtualization authoring several best-selling books; including Administering Active Directory, and in addition developed Microsoft Official Curriculum for the Windows 2008 Server product line. Mark is a Microsoft Certified Trainer (MCT) and is also certified in Virtualization (VEP) and Cloud Technologies (CEP)

PDU Category C documentation details:

Process Groups: Planning

Knowledge Areas: 12 -Procurement

  • 12.1 Plan Procurements
  • 12.2 Conduct Procurements

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Cloud: Understanding the Service Level Agreement