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Recorded Webinar – Recorded December 12th, 2012
Duration: 1 Hr Credits: 1 PDU/CDU Category C – Free PDU/CDU
Presented by: Watermark Learning (REP 1025)

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One of the Most Difficult Phases of a Project is
Eliciting Requirements From Stakeholders

Under the best circumstances requirements are often vague, conflicting, and in flux. Even when key stakeholders are involved in the requirements process, they are not always fully engaged.

Personal agendas, fear of change, and comfort with the way things have always been done can create a climate of apathy and mistrust, all of which make identifying the true needs difficult.

When the business customers and project team have a relationship built on trust, however, they can more quickly work together to build a solution to meet the business need.

This lively presentation focuses on the causes of mistrust and presents practical solutions for gaining and maintaining stakeholder trust.

Presenter: – Elizabeth Larson (LinkedIn profile) PMP, CBAP CEO of Watermark Learning, Elizabeth has over 25 years of experience in business analysis, project management, training, and consulting. She is a frequent speaker at Business Analysis and Project Management conferences and co-author of CBAP Certification Study Guide (2nd Edition). Elizabeth was a lead contributor to the BABOK® Guide Version 2.0 chapter 2, Business Analysis Planning and Monitoring, PMBOK® Guide – Fourth Edition (Collect Requirements), and is the content lead for Scope Management for the PMBOK® Guide – Fifth Edition.

Click to register for Seven Ways to Build Trust