Live Webinar – July 24th, 2013 11:00 am – 12:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C- Free PDU
Sponsored by: PEX – The Process Excellence Network

Business Process Management can be a real game changer for organizations enabling them to simultaneously lower costs, increase efficiency and improve customer satisfaction.

All too often, process professionals find that they struggle to communicate the value of BPM to senior businesses executives. This can result in frustration on both sides and lead to the sub optimal performance of the BPM program as a whole.

In this webinar, Mac McConnell from BonitaSoft. shares communication techniques and messages that process professionals can use to better communicate with their executive teams about BPM.

Join this webinar to:

1. Understand the psychology of the C-Suite and how to align your BPM initiatives with their “hot button” issues
2. Learn the importance of developing key messages for different audiences
3. Get practical ideas and examples of messages you can use in the boardroom from anything on risk management through to customer satisfaction

PDU Category C documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 5 – Scope

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 4.3 Direct and Manage Project Work
• 5.3 Define Scope
• 10.2 Manage Communications

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Communication Skills for Process Professionals: Selling the Value of BPM to your Executive Team