Live Webinar August 7th, 2013 – 11:00 am to 12:00 pm EDT
By Corporate Education Group (REP 1011) Course ID: MDW1275
Duration: 1 Hour Credits: 1 Category A PDU – Free PDU

The ability to successfully resolve conflict is a key skill for business success and professional development.

This webinar is designed for professionals at all levels and in all functional areas who would like to acquire the necessary concepts, skills, and techniques to prepare for and resolve conflicts of all types.

Learning objectives of this webinar include:

• Define what we mean by conflict
• Examine the positives and negatives of conflict
• Consider two different approaches to conflict resolution
• Review a 4-part model for resolving conflict

About the presenter: Stuart Simon, LICSW, has over 30 years experience as a consultant, trainer, and coach, and for the past 25 years, he has been a senior partner, consultant and trainer for Management Support Services, Inc. His areas of focus include negotiation skills, communication skills, change management, stress management, and conflict resolution.

Click to register for Conflict: Don’t Avoid It — Manage It!