Live Webinar July 23rd 2013 – 1:00 pm – 2:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by Citrix Online – GoToMeeting Corporate

The future of customer engagement is built upon experiences. Having distributed departments and teams manage different stages of customer engagement no longer works – in fact, it creates a disjointed customer flow.

Discover how to deliver a consistent experience throughout the customer lifecycle.

Join this live webinar to learn:

• The importance of shared experiences
• The Four Moments of Truth when engaging customers
• How shared experiences inform decision making
• Why all functions must collaborate to deliver one brand experience

Presenter : Brian Solis, (LinkedIn profile) Altimeter Group Author of :

• What’s the Future of Business: Changing the Way Businesses Create Experiences
• The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution and
• Engage!: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web

Click to register for What’s the Future of Work: Delivering Meaningful Customer Experience

The Live Session Is Free But…

You can get the recorded version of this session & over 500+ other Quality Category A PDU Sessions with an
ITMPI Membership

Premium Memberships are only $199 USD per year
An Excellent Value!!

Search for “2733” to see other great titles available!
Memberships Include all PDU Codes

Note: ITMPI charges a fee to obtain individual PDU codes. This fee ONLY needs to be paid if you ask the provider for the code – This code should be able to be obtained from the PMI.ORG site for free. An ITMPI Membership entitles you to receive all ITMPI PDU Codes and recordings.

Live Webinar July 18th, 2013 11:00 am – 12:30 pm EDT
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
Presented by: Computer Aid Inc IT Metrics & Productivity Institute (Rep 2733)

About Susanne Madsen

Join Susanne Madsen – (LinkedIn Profile @SusanneMadsen) Program Director, Project Leadership Coach, author of Project Management Coaching Workbook: Six Steps to Unleashing Your Potential. Susanne has over 15 years experience in managing and rolling out large change programs.Susanne’s big passion is helping project managers get to the next level – and to help organisations set-up coaching and mentoring programmes to enable that.The majority of her experience stems from working with investment banks such as JPMorgan Chase, Citigroup and Standard Bank.Susanne is a PRINCE2 and MSP Practitioner and aqualified Corporate and Executive coach. She is also a member of the Association for Project Management (APM).

Susanne believes that a great project manager is first and foremost able to manage his or her own state of mind and that project management success is as much about managing people as it is about managing tasks, plans and resources. As a result she helps people to look inwards and become a better leader; someone who sets a great personal example, who is excellent at inspiring and focusing the team and who also understands how to liaise with the client and senior stakeholders to deliver that which they really need.

Visit Susanne’s website at www.susannemadsen.com

ITMPI Course Description:

In this webinar, Susanne will coach the individual project manager through a process of gaining clarity over what their professional ambitions are; i.e. what they want to achieve in their career and what type of project manager they want to become and then share some tools with the listener for how they can achieve these goals.

The presentation covers goal-setting, self assessments, feedback, taking action, and working with an accountability partner.

Note: ITMPI is now charging a fee to obtain the PDU code. This fee ONLY needs to be paid if you ask the provider for the code – This code can be obtained from the PMI.ORG site for free. Start to record your PDU – on Step 2 place the Rep # 2733 (in our listing) in the “Provider Number” area and the title of the webinar in the “Activity Name” and hit search. Select the code and continue to record the event. If you need further assistance contact us at Hello at pduOTD.com

Click to register for Project Management Coaching With Susanne Madsen

Live Webinar July 18th, 2013 1:00 pm – 2:00 pm EDT
Webinar Duration: 1 Hour ea Credits: 1 Category B – Free PDUs
Presented by: Modern Analyst

In this webcast, Rebekah Anderson (LinkedIn profile), BI Director for Concordia University (CUI), shares how her team conquered numerous data analytics challenges.

At CUI, the ongoing need to extract meaningful information from multiple databases and different data sources was creating a huge burden on Rebekah’s team.

The analysts had to provide access, analysis, and provisioning of hard-to-find data for an external vendor.

On top of that, the team had to constantly assist additional internal and external stakeholders with access to relevant data sources needed for reports and analytics. Meeting all of these challenges was becoming impossible.

Rebekah discovered a software solution that addresses all of these challenges and more.

The solution provides her team with a single business analytics & reporting environment that connects to any data source. Additionally, it enables the team to deliver analytics support based on the unique needs of individual users and projects.

Join this webinar to get Rebekah’s first-hand account of how her team was able to:

• Rapidly generate report prototypes and data mash-ups
• Share analytic storyboards via tablet apps with stakeholders
• Visualize data with interactive charting and intuitive views
• Increase collaboration by sharing views, data sets, and snapshots of content

Presenters:

PDU Category C documentation details:

Process Groups: Planning Executing

Knowledge Areas: 4 – Integration 5 – Scope 6 – Time

• 4.3 Direct and Manage Project Work
• 5.3 Define Scope
• 6.6 Develop Schedule

As a Category C, ‘Self Directed Learning’, activity remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder.’

Click to register for How Analysts Can Easily Conquer Today’s Data Challenges – A Case Study

Live Webinar July 18th, 2013 2100 pm – 2:00 pm EDT
Duration:1 hour Webcast + Q & A – Up to 1 Category C PDU – Free PDU
Event Code:171034 A Microsoft Event Presented by: Imaginet

Kanban Enhances Productivity!

Kanban was originally created as a scheduling system to help manufacturing organizations determine what to produce, when to produce it, and how much to produce.

Although this may not sound like software development, these lean principles can be successfully applied to development teams to improve the delivery of value through better visibility and limits on work in process.

This webinar will provide an overview of the Kanban method, including the history and motivation, the core principles and practices, and how these apply to efficiency and process improvement in software development.

PDU Category C documentation details:

Process Groups: Executing

Knowledge Areas: 4- Integration 5 – Scope 8 – Quality

• 4.3 Direct and Monitor Project Execution
• 5.2 Define Scope
• 8.1 Plan Quality

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Please Note: In order to attend the webinar series attendees will need to have a Windows Live ID. A link to set up this ID is located on the registration site. Please do this prior to the session

Click to register for Introduction to Kanban

Live Webinar July 17th, 2013, 11:00 am – 12:30 pm EDT or
Live Webinar July 18th, 2013, 4:00 pm – 5:30 pm EDT
Presenter: Change Management Learning Center (PROSCI)
Duration:1 hour Webcast – Up to 1 Category C PDU – Free PDU

Prosci specializes in change management processes. With a strong developed expertise in change management processes they produce high quality informative presentations and seminars

Over the past several years, change management has grown from a discipline to a profession. Prosci’s research data indicates that a growing number of organizations are creating change management positions – specific job roles focused on supporting the people side of change projects and initiatives.

This webinar addresses this emerging trend, including a change management job description and the latest data available on job roles in change management.

Agenda:

1. Foundation
   • Roles in Change Management Model
2. Latest data on job roles
3. Titles
4. Structures
5. Job Description

PDU Category C documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 9 – Human Resources 13 – Stakeholders

• 4.3 Direct and Manage Project Work
• 9.4 Manage Project Team
• 13.1 Identify Stakeholders

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for the July 17th Presentation of Change Management Job Description

Click to register for the July 18th Presentation of Change Management Job Description

Live Webinar July 18th, 2012 – 2:00 pm – 3:00 pm EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
Sponsored by: PMI LEAD CoP (REP #S009)

IT and Telecom Project Managers must work with complex while leading and inspiring team members to do their best. But the challenges of the job – constant demands, stressful deadlines, lack of resources, miscommunications, and hard-to-deal-with team members – can make that difficult. Each additional challenge adds more pressure.

Stress, frustration, anger, disappointment, and worry are normal human reactions to these circumstances. But whether it is your own emotional experience, or that of a colleague or team member, how do you cope with these feelings in an appropriate and expedient way?

Being able to identify and understand the function of normal emotions when under stress, and how to deal with them within a team setting, can greatly benefit your ability to communicate effectively and lead most effectively.

This webinar offers an innovative perspective on Emotional Intelligence. It offers a clear explanation of emotions as an information system, the role of emotions in daily interactions and tools for managing emotions regardless of the circumstance.

It also addresses key elements of strong leadership. An effective leader understands and copes with normal human emotions, managing them in a way that inspires his or her team to get the job done with the greatest cooperation and expediency.

Emotional Intelligence reduces stress, improves your ability to make good decisions, and supports productive communication.

This webinar will address:

• How to use emotions as a resource for important information.
• How to identify subtle emotions that can undermine communication.
• How to manage your own emotional responses in pressure-filled situations.
• How unconscious or unacknowledged emotions impact bottom line results.
• Practical, on the spot techniques for managing stress.

Note: You do have to be a PMI® member to register for this opportunity.

Click to register for The Power of Emotional Intelligent Leadership

For More Great Learning Opportunities
On Emotional Intelligence SEE ..

To view 3 more great programs/sessions on emotional intelligence, and earn up to 3 more Category C PDUS, Check out these wonderful webinars that we have featured in the past. Note: Some of these sessions may appear to have passed but the link in the article will take you to a recorded session of the webinar as it was presented.

1. Click to learn more about the webinar How Emotional Intelligence Drives Effective Leadership Recorded November 28, 2012 1 Free Cat C PDU
2. Click to learn more about the program What is EQ & Why You Should Care 2.5 PDUs $24.95 USD
   
3. Click to learn more about the webinar PDU For Lunch – Emotional Intelligence for Project Managers Recorded July 13th 2011 1 Free Cat C PDU
   

ALSO – Read Irene Beck’s (The 3QEdge, @JustCoachIt) great article Smart and Fast Are Not Enough: The Need for Better EQ Irene teaches Transformational Leadership with her 3Q Edgeâ„¢ IQ – EQ and SQ Learn about all three at Will YOU Make The Critical Shift Forward?

Reference links on Emotional Intelligence:

Things to SEE: (Webinars, Videos, & Slide Shares)
Things to READ: (Webinars, Videos, & Slide Share)
EXPERTS to MEET: (People, Blogs & Link Connections)