Live Webinar August 12th, 2013 – 4:00 pm – 5:00 pm EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
Sponsored by: PMI LEAD CoP (REP #S009)

This Case Study presented by the Project Manager, Robert Wallace (LinkedIn profile), will present a three (3) year Journey by McKesson Corporation to implement a centralized shared Call Center and Telephony platform (~$15M overall program estimate) for multiple business units accounting for ~3,000 call center agents and ~12,000 telephony users across ~50 locations.

The case study will present the business drivers for the various business units, the technical solution, the risks, the project management approach, and how key issues were handled which lead to the project being delivered within 1 week of the original target date and ~$20k under a $5M budget.

Key presentation points:

• The Background & Business Drivers
• The Solution
• The Challenges
• Expected Benefits
• The Journey
• Fun Facts
• The Outcome

Note: You do have to be a PMI® member to register for this opportunity.

Click to register for Telecom Project Case Study