Live Webinar – August 27th 2013, 9:30 am – 10:30 am EDT
Offered by: Global Knowledge UK (REP 1999)
Duration: 1 hour 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

Note: Although Global Knowledge is an REP this opportunity may not have a course number Contact Global Knowledge for further information.

At times we find ourselves in situations where we may need to deal with challenging people.

The challenges can be the result of difference in communication styles, the past difficult situations or simply because the other party is difficult to deal with.

Having strategies to deal with different or difficult people is critical to ensuring that we can achieve results and not damage relationships.

In this one hour webinar we will explore topics such as:

• Understanding communication styles and natural differences
• Common ‘difficult’ personality types
• Strategies to produce positive outcomes even in the most challenging situations

Click to register for Dealing with Difficult People: Leadership and Business Skills for IT Professionals