Live Webinar October 22nd, 2013 11:00 am – 12:30 pm EDT
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
Presented by: Computer Aid Inc IT Metrics & Productivity Institute (Rep 2733)

This webinar describes a straightforward, systematic approach to planning and implementing a process improvement program inside service delivery organizations.

Topics covered: developing an action plan; identifying and prioritizing risks; deriving the right metrics; selling your program in-house; incorporating models such as the CMMI and ITIL into your program.

Click to register for Doing Process Improvement in an IT Service Organization – Making it Real, Making it Useful

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