Live Webinar October 31st, 2013 – 2:00 pm to 3:00 pm EDT
Presented by the Corporate Education Group (REP 1011)
Duration: 1 Hour Credits: 1 Category A PDU – Free PDU

• It’s no secret that difficult employees can negatively impact other team members, productivity and projects.
• It’s also no secret that many managers struggle to deal with the problem effectively. Often, the difficult person is ignored in hopes that the situation will somehow resolve itself.

The problem never goes away on its own, of course. Successful managers address these kinds of situations before they become a distraction … or worse, a full-blown crisis.

They recognize the symptoms of difficult behavior, seek to understand the motives and attitudes of the employee, and work with the person to clarify expectations and move toward a resolution.

When the situation is addressed properly, a difficult employee can be transformed into a positive influence.

This webinar will help you:

• Go beyond your initial judgment and understand why someone is being “difficult”
• Gain a clear perspective of the problem
• Use a non-confrontational and problem-solving approach to the situation
• Work with the employee to resolve the issue.

As the saying goes,
“What do you do with a bowl full of lemons? Make lemonade!”

About the Presenter: Casey Mitchell, (LinkedIn profile) is Founder and Principal of Waybridge Associates, Inc. Casey’s primary focus is on management learning and development and working with new managers who want to make a successful transition into move into leadership roles. Prior to founding Waybridge Associates, Casey was human resource development manager at Marshalls Department Stores.

Click to register for Make Lemonade out of Lemons: Dealing with Difficult Employees