Live Webinar December 5th, 2013 – 8:00 am – 9:00 am EST
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
Sponsored by: PMI LEAD CoP (REP #S009)
Presented by: Peter Taylor The Lazy Project Manager

Project Management Is A Serious Business;
But It Can Be A Lot Of Fun Too!

Peter Taylor has presented over 200 presentations around the world in over 20 countries, worked with, and trained hundreds of project managers across the world and he always advocates putting the right level of fun into project work.

Improveing project morale and helping the team keep moving forward in a positive manner even in challenging times can make a positive impact to the bottom line.

Now whilst there are, quite rightly, lots of books about the serious side of the profession Peters book is the only one that address the more enjoyable aspects in “The Project Manager Who Smiled”.

The book is packed full with ideas and jokes, inspirational thoughts and quotes, suggestions and maxims, anecdotes and all manner of good material that you will want to steal and use in your own projects – and that is exactly what you should do!

A superb resource of inspiration and entertainment; the webinar will provide insights from the book which will be invaluable in creating more successful projects.

Lets Not Forget That:

• A good laugh not only reduces tension and relieves stress, but also helps to increase team bonding and boost morale;
• When you’re happy, you are more productive, more creative, more open, more likeable and a better leader.

Note: You do have to be a PMI® member to register for this opportunity.

Presenter: Peter Taylor(LinkedIn profile, @TheLazyPM) is a dynamic and commercially astute professional who has achieved notable success in Project Management. With over the 26 years experience in various business areas Peter has excelled in MRP/ERP systems with various software houses, Business Intelligence (BI) , and product lifecycle management (PLM) with Siemens. He has spent the last 7 years leading PMOs and developing project managers and is now focusing on project based services development with Infor.

Peter is also an accomplished communicator and leader speaking at PMI Chapters/Congresses and the author of several books including his latestThe Project Manager Who Smiled, The Lazy Project Manager: How to be twice as productive and still leave the office early and ‘Leading Successful PMOs‘ (Gower) and teaches leadership to business professionals with ‘The Lazy Winner‘. Check out his terrific website and listen to his free podcasts in iTunes.

Click to register for The Project Manager Who Smiled

Live Webinar December 5th, 2013 11:00 am – 12:30 pm EST
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
Presented by: Computer Aid Inc IT Metrics & Productivity Institute (Rep 2733)

Complexity theory – which teaches that total order does not allow for enough flexibility – has become a new area of potential in the field of management.

Not surprisingly, program management (which emphasizes rules and hierarchy) has tended to be resistant to these concepts.

As a result, there is very little material that would help practicing program managers in the area of leveraging complex communications.

In this webinar, Wanda Curlee (LinkedIn profile) and Robert will address this problem and share with you practical tips on how to use complexity theory to manage and lead the communication effort on programs.

Click to register for Successful Program Management: Complexity Theory, Communication, and Leadership

The Live Session Is Free But…

You can get the recorded version of this session & over 500+ other Quality Category A PDU Sessions with an
ITMPI Membership

Premium Memberships are only $199 USD per year
An Excellent Value!!

Search for “2733” to see other great titles available!
Memberships Include all PDU Codes

Note: ITMPI charges a fee to obtain individual PDU codes. This fee ONLY needs to be paid if you ask the provider for the code – This code should be able to be obtained from the PMI.ORG site for free. An ITMPI Membership entitles you to receive all ITMPI PDU Codes and recordings.

Live Webinar December 4th, 2013 – 3:00 pm to 4:00 pm EST
Presented by: Human Capital Institute
Webinar Duration: 1 Hour Credits: 1 Category C PDU – Free PDU

Managing Talent Is No Easy Task

In Organizations the number of moving parts and people continue to grow, and the changing dynamics of how business is conducted further adds to the opportunity for confusion.

In today’s flexible world of work, it’s important to focus on the performance of employees and prioritize their ability to achieve goals. The role of HR is not to dictate how the work gets done, but that the work is done to the best of everyone’s ability.

The key is knowing your workforce – what are their strengths, likes, dislikes, experience? Keeping tabs on your talent’s preferred working styles will ensure engaged and productive employees.

Join and discuss:

1. The partnership of HR and management to keep employees engaged
2. Innovative methods to get to know what drives each employee in your organization
3. Achieving success through workplace flexibility and what this means for the role of HR

Presented by: Soni Basi (LinkedIn profile) Director, Global Talent Development Estee Lauder Companies, Inc

PDU Category C (PMBOK 5) documentation details

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 9.1 Plan Human Resource Management
• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Keep an Eye on Your Talent: Managing Working Styles to Grow Success

Live Webinar December 4th, 2013 – 12:00 pm – 1:00 pm EST
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Presented by American Management Association (REP 1294)
Although the AMA is an REP this opportunity may not have a course number Contact the AMA for further information.

How to Take Your Service
From Run-of-the-Mill to Remarkable

Value-added has been the service solution for many service-minded organizations—take what customers expect and add a little more.

But in the past few years, value-added extras have gotten a lot more expensive. Tough economic times call for a new approach: value-unique service. It is not enough to wow your customers; winning service providers awe their customers.

This webcast explores creating experiences that cause your customers to swoon, smile, and sing your praises!

This process will be your spark plug for bringing energy and igniting your customers’ experiences. And, it can turn bored, overworked employees into ones who are fired-up and ready-to-enchant!

It is built around 9½ principles—think of them as lenses crafted to reveal special strategies and techniques you can use to become the subject of glowing remarks via word of mouth and word of mouse.

In this webcast, you’ll learn:

• Reasons innovative service is such a critical factor for customer retention and advocacy
• How today’s overstimulated, highly entertained consumer expects an emotional connection, not just an adequate but plain vanilla response to their needs and expectations
• 5 strategies that can provide a new, innovative lens through which to view and improve your customers’ experiences
• The leadership components required for a sustainable innovative service culture.

While attending this program is FREE, reservations are required – However most AMA webinars are recorded for later viewing.

We encourage you to register even if you are unable to attend live; you’ll receive replay information following the event.

Presenter: Chip R. Bell (LinkedIn profile) is the founder of The Chip Bell Group. He has served as consultant, trainer, or speaker to such organizations as GE, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton Hotels, Allstate, Caterpillar, Harley-Davidson and Victoria’s Secret. Leadership Excellence has selected him in the top 30 thought leaders in the U.S. Bell is the author or coauthor of 19 bestselling books, including Customer Loyalty Guaranteed, Managing Knock Your Socks Off Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, Customer Love and Wired and Dangerous. His latest book is The 9½ Principles of Innovative Service.

PDU Category C (PMBOK 5) documentation details

Process Groups: Executing

Knowledge Areas: 9 – Human Resources

• 4.3 Direct and Manage Project Work
• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for The 9½ Principles of Innovative Service

Live Webinar December 4h, 2013 – 12:00 pm – 1:00 pm EST
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
Sponsored by: PMI Information Systems CoP (REP #S010)

Every week of every month, our work is interrupted by changes and issues which take away from the time needed to focus on our tasks.

When trying to solve these changes and issues, escalation becomes an option; however when and how should we escalate to solve these changes and issues.

This webinar tackles how to efficiently and effectively deal with changes, issues, and escalation in order to make you more productive. Note: Forms covered during this class are offered which you can use back on the job.

What You Will Learn:

• Change: Rationale/Drivers of Change; Process including Initiation, Evaluation, Acceptance/Rejection; Communication; plus Change Control Guidelines/Limits
• Issues: Sources; Ramifications; Categories including Quality, Communication, Relationships and more; Processes and the forms to document and track issues.
• Escalation: Overcoming the politics; Reasons; Process when and how; Do’s and Don’ts

At the conclusion of this webinar, participants should be able to:

• Describe how to filter the changes of scope that are received by investigating the time and cost and then being able to produce, implement and track changed plans
• Recognize how to capture and track issues to assist in creating a workable solution
• Discuss overcoming the politics and only consider escalation as a business process and perform it professionally

Note: You do have to be a PMI® member to register for this opportunity.

Click to register for Change Management, Issue Management, Escalation Management

Live Webinar – December 4th, 2013 2:00 pm – 3:00 pm EDT

Offered by IAG Consulting (REP 2858)
Duration 1 hour 1 PDU or 1 CDU 1 Category A – Free PDU
There is also a previously recorded version of this webinar available.

Why should it take months to determine project scope and gather requirements?

Register now to look at the underlying problems that impede the collection of business requirements and make projects less successful.

Within this session, participants get new data from IAG’s research that quantifies the cost of poor requirements and shows the impact on companies of a strong, repeatable process.

Attendees will see some of the techniques IAG uses in our methodology and proven successful on over 1,000 engagements.

Finally, making quantum organization improvement is our specialty and this session will review the levers of change that IAG focuses on to deliver excellent results.

Learning Objectives:

1. Executive perspectives on making requirements change
2. Techniques for optimizing requirements discovery
3. The tactics of requirements competency development

Click to register for Optimizing Requirements Discovery.