Live Webinar December 4h, 2013 – 12:00 pm – 1:00 pm EST
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
Sponsored by: PMI Information Systems CoP (REP #S010)

Every week of every month, our work is interrupted by changes and issues which take away from the time needed to focus on our tasks.

When trying to solve these changes and issues, escalation becomes an option; however when and how should we escalate to solve these changes and issues.

This webinar tackles how to efficiently and effectively deal with changes, issues, and escalation in order to make you more productive. Note: Forms covered during this class are offered which you can use back on the job.

What You Will Learn:

• Change: Rationale/Drivers of Change; Process including Initiation, Evaluation, Acceptance/Rejection; Communication; plus Change Control Guidelines/Limits
• Issues: Sources; Ramifications; Categories including Quality, Communication, Relationships and more; Processes and the forms to document and track issues.
• Escalation: Overcoming the politics; Reasons; Process when and how; Do’s and Don’ts

At the conclusion of this webinar, participants should be able to:

• Describe how to filter the changes of scope that are received by investigating the time and cost and then being able to produce, implement and track changed plans
• Recognize how to capture and track issues to assist in creating a workable solution
• Discuss overcoming the politics and only consider escalation as a business process and perform it professionally

Note: You do have to be a PMI® member to register for this opportunity.

Click to register for Change Management, Issue Management, Escalation Management