Online Webinar – Recorded – September 2012
Duration:46 min Webcast – 0.75 Category C PDU – Free PDU
Hosted By: Sponsored by: PEX – The Process Excellence Network

Note: Although this webinar is a bit salsey for the openspan technology and uses call center examples – There are some excellent lessons learned on the point where people and technology meet and creating a better way to understand and create impressive performance experiences for your business.

• You have made huge investments in technology, people and processes. But are you getting the results you expected?
• Is the corporate strategy hashed out in the corner office being fully executed on the shop floor and the front lines?
• Is your vision of organizational excellence being fulfilled?

Join the PEX Network and OpenSpan for this executive strategy session focused on how to gain both visibility and control over user processes, while actually reducing the burden on workers at every level.

Presenter: Raun Kilgo (LinkedIn profile) Director of Process Improvement OpenSpan is a Lean Six Sigma Black Belt with extensive experience in front-office and back-office operations. He has been in management and executive roles in leading communications and contact center companies for two decades, with senior roles at AT&T, GE, Premier Global and Aspect Software. Kilgo has advised OpenSpan customers on operational efficiency and process excellence in the front and back-office operations of Global 2000 companies on four continents, impacting hundreds of thousands of workers.

PDU Category C (PMBOK 5) documentation details:

Process Groups: Planning

Knowledge Areas: 4 – Integration 5 – Scope 9 – Human Resources

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 5.2 Define Scope
• 9.1 Plan Human Resource Management
• 9.3 Develop Project Team
• 9.4 Manage Project Team

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register and view How The Shop Floor Holds The Key To A Successful Corporate Strategy