Online Webinar – Recorded Oct 31st, 2013
Duration: 1 hour webinar Credits: 1 PDU Category B – Free PDU
Sponsored by: APMG International Topic: IT Governance

Considering the many challenges faced by organizations today, leveraging frameworks to assist in creating repeatable approaches to managing and controlling IT services is a logical, yet difficult task.

With so many best practices in the market today,
How can one know which ones are applicable?

Consider two basic tenets of every IT service provider:

1. Provide value in delivered services, and
2. Ensure proper governance and control of the processes that support them.

This is where the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) play a valuable role.

In this presentation they explore:

• The essential elements of each framework;
• Their applicability in the growing role of IT in today’s organizations; and
• How to leverage these together in a cohesive approach to delivering, managing and controlling effective IT processes.

Participants/viewers will gain not only an appreciation of the utility of these frameworks, but will walk away with the knowledge and (perhaps) a plan on how to implement these powerful tools in their companies.

PDU Category B (PMBOK 5) documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 4 – Integration 9 – Human Resources

• 4.4 Monitor & Control Project Work
• 9.4 Manage Project Team

As a Category B ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for One Part ITIL, One Part COBIT: The Ingredients For Repeatable & Controlled Processes To Support IT Services