Live Webinar April 28th, 2014, 12:00 pm – 1:00 pm  EDT or
Live Webinar April 28th, 2014, 8:00 pm – 9:00 pm  EDT
Duration: 1 hour Webcast A – Up to 1 Category A PDU – Free PDU
Presenter: Peter de Jager’s Technobility Webinar Series
Sponsored by: Interthink (Rep # 1434)
Activity ID:  TECHNO49

Every organization delivers services to its customers, whether in the private sector, the public sector, or somewhere in between.

 But …..

• What’s a service?
• Who is a customer?
• How do you define them,
• How do you evaluate them?  and
• How do you know they are being delivered effectively?

Adopting a formal and disciplined approach to defining and managing services is a critical step in their improvement.

Formal definition of services can significantly enhance your ability to understand, measure and identify opportunities for improvement.

This presentation explores how to effectively assess and evaluate services. In particular, it introduces the Municipal Reference Model as a ‘Made in Canada’ framework that has become the de facto standard for defining and evaluating public sector services in local government.

Join Melinda Munro (LinkedIn profile) as she provide insight and case studies on how organizations can improve their service offerings. She is a lawyer with extensive experience in the municipal sector.

Melinda has successfully implemented performance frameworks for major Canadian cities. Her hands-on approach to conducting service reviews is focused on ensuring maximum knowledge transfer to organizations and employees. Drawing on her background as an advocate, she uses rigorous and disciplined techniques for aligning service design/delivery with Council goals and community aspirations.

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Presenter:  Peter De Jager

Peter de Jager (LinkedIn profile  @pdejager)  is a very highly respected keynote speaker/writer/consultant on the issues relating to managing change of all shapes and sizes in all types of organizations. He has published hundreds of articles on Problem Solving, Creativity and Change Management – to the impact of technology on areas such as Privacy, Security and Business Issues appearing in publications such as The Washington Post, The Wall Street Journal, The Futurist and Scientific American.

Peter is best known to IT audiences for his efforts to create responsible awareness of the Y2K issue – For which he received several awards from IT associations and Govt. Agencies.  He has also written several regular columns and presented sessions to world class organizations.

Peter has spoken in over 35 countries recognized worldwide as an exciting, humorous, provocative and engaging speaker.

Peter’s Kindle publications include A Pocket Full Of Change about Organizational Change,  So? You’re a Manager… Now What?, and Truth Picks Vol I. A Truth Pick is a short, pointed commentary on a popular quote – For Peter these “Truth Picks” was a personal morning meditation he was publishing – which  blossomed until several thousand people were reading them on a daily basis.

Peters presentations and workshops are highly interactive, fun, irreverent to mistaken ideas and most distinctively – provocative. He entices the audience, by demonstrating conflicts between their stated beliefs and behaviors, to think differently about what they thought they knew. You can read much of his work in the publications section of www.technobility.com and view his videos at Vimeo.com/technobility.

This webinar series is a de Jager & Co Limited  and Interthink Consulting production.

Click to register for the April 28th 12 PM EDT Presentation of  Understanding Services: More (and Less!) Than You Think!

Click to register for the April 28th 8 pm EDT Presentation of  Understanding Services: More (and Less!) Than You Think!

For “More Great Learning Opportunities”
View Over 60 Hours of Webinar Sessions by Peter deJager

Live Webinar April 29th, 2013 – 7:00 pm – 8:00 pm  EDT
Duration: 1 Hour webinar Credits: 1 PDU Category A  – Free PDU
Sponsored by: Earned Value Management CoP (REP #L001)

Homayoun Khamooshi (LinkedIn profile) is an Assistant Professor in the Department of Decision Sciences at the School of Business of the George Washington University (GWU) where he is the chair of internationally known Master of Science in Project Management.

Dr. Khamooshi has worked more than a decade in Oil, Gas and Petrochemical Industries and his industrial experience includes working as project engineer, project manager, consultant and Management Science practitioner and trainer within multiple industries including automobile, steel, oil, gas and petrochemical.

Dr. Khamooshi has served as a reviewer and is a member of editorial board of a number of academic and professional journals including, International Journal of Project Management (IJPM), Project Management Journal (PMJ), Journal of Operational Research Society (JORS), Journal of Construction Engineering and Management(JCEM) of ASCE(American Society of Construction Engineering).

Dr. Khamooshi has consulted many public and private organizations and conducted numerous executive education and training programs worldwide including courses for I2P2M, India, NIH US, SAIC US, Mc. Dean US, FGV Barzil, L&T India, NIOC Iran, NIPC Iran and others.

His research interests include project management as a dynamic system including Strategic Project Management (SPM), PRAM (Project Risk Analysis and Management), Planning and Scheduling, SIPMS (Smart Integrated Project Management Systems) and simulation based business modeling. He has numerous publications in multiple outlets including Computers and Industrial Engineering, JORS (Journal of Operational Research Society), IEEE (Engineering Management), IJPM (International Journal of Project Management), IJCM and other journals.

Note: You do have to be a PMI® member to register for this opportunity.

Click to register for EDM: Earned Duration Management a Novel Approach to Managing Project Schedule

Live Webinar April 29th, 2014 11:00 am – 12:30 pm EDT
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
Presented by: Computer Aid Inc IT Metrics & Productivity Institute (Rep 2733)

Like it or not,
We are continuously in sales cycles throughout project life cycles.

In this webinar, you will learn the necessary sales skills for becoming a complete project manager.

Embrace the sales process as a means to secure necessary commitments.

Presenter:  Randall L. Englund, is an executive consultant for the Englund Project Management Consultancy, and has spent most of his career in Silicon Valley. He’s co-author of three best selling business books, Creating The Project Office, Creating an Environment for Successful Projects, 2nd Edition, and his latest book Project Sponsorship: Achieving Management Commitment for Project Success. Randall teaches project management at California universities. While Randy has an MBA in management and a BS in electrical engineering, his real education came from 22 years at Hewlett-Packard Company, where he was a senior project manager, new product developer, and internal consultant at the corporate Project Management Initiative. Randy now delights in sharing his passion for project management, and the environment in which people do project-based work, with clients around the world.

Click to register for Sales Skills for The Complete Project Manager

The Live Session Is Free But…

You can get the recorded version of this session & over 500+ other Quality Category A PDU Sessions with an
ITMPI Membership

Premium Memberships are only $199 USD per year
An Excellent Value!!

Search for “2733” to see other great titles available!
Memberships Include all PDU Codes

Note: ITMPI charges a fee to obtain individual PDU codes. This fee ONLY needs to be paid if you ask the provider for the code – This code should be able to be obtained from the PMI.ORG site for free. An ITMPI Membership entitles you to receive all ITMPI PDU Codes and recordings.

Live Webinar April 28th, 2014 – 4:00 pm – 4:00 pm EDT
Duration: 1 hour  Credits: 1 PDU/CDU Category C  PDU Free
Sponsored by: Simplilearn.com (Rep #3147)

NOTE:  Although SimpliLearn is a Category A Provider – This course may have to be recorded as a Category B or C PDU. Please confirm the category at the time of the presentation.

Earned Value Management (EVM)  is an important project management technique for measuring project performance and progress.

Through this technique, one can combine measurements of scope, schedule and costs.

In this webinar, get introduced to EVM, understand its forecasts on project performance problems and its valued contribution on project management.

Join SimpliLearn for this informative webinar on EVM.

Click to register for Earned Value Management

Live Webinar April 25th, 2014 7:30 am – 8:30 am EDT
Duration: 1 Hour Credits: 1 PDU Category C Free
Presented by : Keith Richards Consultants

Agile is here to stay and organizations need to embrace the new wave of agile thinking. But to succeed with Agile and to reap the benefits it can deliver it is essential that you have good governance in place.

At the heart of using Agile on large projects, in complicated situations and possibly with distributed teams, lies the controls that are placed around the agile behaviors and working practices.

This webinar will look at how to ensure that governance is ‘agile friendly’.

It looks at what can be used that is already being used …and what needs to change. It examines what is old school and will hinder agility and what is new and works well in today’s climate where hitting deadlines and protecting quality is of paramount importance.

You may be surprised by some of the points made in this presentation – sometimes ‘less is more’ when it comes to control…whereas at other times it can lead to disaster!

If you would like to know more about reaping the benefits of agile in controlled environments and how to avoid the disasters then register for your free place.

PDU Category C (PMBOK 5) documentation details:

Process Groups: Planning, Monitoring & Controlling

Knowledge Areas: 4 – Integration

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 4.3 Monitor and Control Project Work

As a Category C “Self Directed Learning Activity” remember to document your learning experience and its relationship to project management for your “PDU Audit Trail Folder”

Click to register for Agile Governance: Is this a contradiction or does it allow agile to thrive?