Live Webinar May 13th, 2014 – 11:00 am – 12:00 pm EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
Sponsored by: PMI Organizational Project Management CoP (REP #S043

Learn about the best practices for planning and developing your Project Management standard including examples for identifying needs, objectives and benefits for the standard. Also learn about what to consider in maintaining and updating your Project Management standard going forward.

In this session, you will:

• Learn about the best practices to help develop a Project Management Standard for your organization
• See what examples you can leverage in your planning efforts
•  Learn about the importance in identifying the business needs, objectives, and benefits to align more easily with your  stakeholders
•  Learn what key elements to consider in developing the content
• Learn that after implementing a PM standard, it requires maintenance and updates to stay fresh and relevant

By attending this webinar, you will have the information you need to begin planning for a Project Management Standard within your organization or line of business.

If you already have a PM Standard in place, you may leverage new ideas on how to maintain and update your standard and more easily align with your stakeholders.

Presenter:  Francine DiMicele (LinkedIn profile) Lead Business Architect | PM Processes at Technology Transformation has over fourteen years of PM experience driving technologies and business initiatives. Developed, aligned and implemented standards for fortune 500 company. Most recently focused on business architecture in driving project management optimization and standardization within a technologies organization.

Note: You do have to be a PMI® member to register for this opportunity.

Click to register for Developing a PM Standard for your Organization

Live Webinar  May 16th, 2013 12:00 pm – 1:00 pm EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – $15 USD PDU
Presented by: Solutions Cube Group (REP 2451)

This webinar is the fourth of a 4 part series series on Project Scheduling by Solutions Cube.  Although this module is a part of the series – each module in the series can be taken individually.

The project schedule developed at the beginning of a project is not a guarantee of what will occur. Project schedules are in fact, only a point-in-time guess. Many things will conspire to invalidate the plan – project team members may not be available or may leave the project, technologies may work better or worse than expected, changes may be approved, and so on.

Attend this 1 hour presentation to learn why it is important to monitor progress against the schedule, communicate the progress, and refine the schedule based on facts and our observations.

In this 1 hour in-depth webinar participants learn:

• Understand effects of path convergence and joint probabilities
• Discover recommended best practices for effectively controlling project schedules
• Understand how to use earned value to monitor project schedules
• Learn about considerations for preventive and corrective actions when controlling project schedules.
• Gather practical implementation tips for effectively monitoring and controlling projects

EARN 1 PDU after viewing this webinar

Click to purchase Effectively Control Your Project Schedule: Project Scheduling Series 4 of 4

Live Webinar – May 13th, 2014 1:00 pm – 2:00 pm EDT
Duration: 1 Hour Credits: 1 PDU Category C – Free PDU
Sponsored by: PEX  – The Process Excellence Network

Automated Rapid Process Improvement at Pitney Bowes

At Pitney Bowes, the winner of PEX Network’s Best Process Improvement Project award 2014, customer satisfaction is one of its top priorities. But despite recent improvement efforts, the company found there were still situations where they were finding it difficult to get Customer Service Time within agreed service levels and error rates.

In this webinar, Ronnie Mahabir, Senior Manager, North America Call Centre Operations, will share some of the pitfalls and learning points on how they accelerated customer response time by 56% and saved 30% of operating costs without involving an army of consultants or changing the IT infrastructure.

Find out how they achieved these results in less than 90 days using StereoLOGIC Automated Discovery.

Join this webinar to:

• Learn how Pitney Bowes developed an Automated Rapid Process Improvement practice that accelerates the achievement of improvement goals throughout the company
• Understand the power of continuously visualizing the “hidden world” of what employees actually do, how much time they actually spend and what mistakes they make
• Identify ways that you can quickly discover and measure processes to find and fix process issues including visualizing employee processes, time, deviations and inefficiencies

Then, industry expert Jim Sinur will interview Pitney Bowes:

• Hear the Challenges Pitney Bowes had to overcome to deliver these impressive results
• Hear how process intelligence technologies help deliver these benefits
• Hear the Pitney Bowes plans to leverages the StereoLogic process intelligence technology in the future

Presenters: 

Ronnie Mahabir Senior Manager, North America Call Centre Operations Pitney Bowes  has worked for 18 years in managing customer services. Ronnie has been managing employees and sub-contractors working in multiple distributed call centres and back-offices, both domestic and outsourced.  In 2014 he has implemented a new Automated Rapid Process Improvement approach, which brought to company large savings and improved the quality of customer services. Ronnie’s project has been presented at 2014 PEX conference, where won the award for the Best Process Improvement under 90 days.

Jim Sinur  CEO of Flueresque (LinkedIn profile) BPM Expert is an independent thought leader in applying business process management (BPM) to innovative and intelligent business operations (IBO). Gartner emeritus and author of Business Process Management: The Next Wave  Jim is a leader in process management approaches. His focus is on business process & innovation, and business policy/rule management (BRMS). When with Gartner, Jim was critical in creating the first Hype Cycle and Maturity Model, which have become a hallmark of Gartner analysis, along with the Magic Quadrant.

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PDU Category C (PMBOK 5) documentation details:

Process Groups: Executing
Knowledge Areas: 4- Integration 5 – Scope

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 4.3 Direct and Manage Project Work
• 5.2 Collect Requirements

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

ick to register for Accelerate Your Journey to Improve Customer Satisfaction and Reduce Operational Cost

Live Webinar May 14th, 2014, 11:00 am – 12:30 pm  EDT or
Live Webinar May 15th, 2014, 4:00 pm – 5:30 pm  EDT
Presenter: Change Management Learning Center (PROSCI)
Duration:1 hour Webcast  – Up to 1 Category C PDU –  Free PDU

Prosci specializes in change management processes.  With a strong developed expertise in change management processes they produce high quality informative presentations and seminars

While the ultimate goal of change management is to enable individuals to successfully move from their own current state to their own future state, change management practitioners use a variety of tools at an organizational level to manage the change of large scale projects.

This webinar presents the five levers or tools that change management practitioners use to bring about individual change: communications plan, sponsor roadmap, coaching plan, training plan and resistance management plan.

Learn what the best practices research tells us about each of the five levers available to change management practitioners.

Agenda:

1. Change management process overview
2. Communications plan
3. Sponsor roadmap
4. Coaching plan
5. Training plan
6. Resistance management plan
7. The end result

PDU Category C (PMBOK 5) documentation details:

Process Groups: Planning Executing

Knowledge Areas: 4 – Integration 5 – Scope 13 – Stakeholders

• 4.2 Develop Project Management Plan
• 4.3 Direct and Manage Project Work
• 5.3 Define Scope
• 13.1 Identify Stakeholders
• 13.2 Plan Stakeholder Management

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for the May 14th Presentation of  How to Drive Adoption with Five Strategic Change Plans

Click to register for the May 15th Presentation of  How to Drive Adoption with Five Strategic Change Plans

Live Webinar – May 13th, 2014 2:00 pm  EDT
Presented by: Eclipse Project Portfolio Management
Duration: 1 hour 1 PDUs Credits: Category C 1 PDU- Free PDU

During the project intake process all projects are considered critical, all others never get approved. So how do you decide which “critical” projects are most critical?

These decisions are typically made politically, emotionally or without consistency.

The Impact:

• Poor resource utilization
• Frustrated resources
• Projects not aligned with strategic objectives
• Higher risk and lower ROI

Solution Q invites you to attend a webinar demonstrating a balanced approach to prioritizing initiatives. Projects affect many aspects of your business; all factors should be considered when taking on a new project. Learn the prioritization secrets of successful companies using a Project Portfolio Management mentality.

The Result:

• Decreased risk
• Higher ROI
• Optimized resource utilization
• Maximum aggregate value of projects

Who should attend this webinar?
Managers/Directors of PMOs, Project Managers

NOTE: You may have to hit the MORE… link to register for this session on the registration page.

PDU Category C (PMBOK 5) documentation details:

Process Groups: Planning, Monitoring & Controlling
Knowledge Areas: 4 – Integration

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan

As a Category C “Self Directed Learning Activity” remember to document your learning experience and its relationship to project management for your “PDU Audit Trail Folder”

Click to register for  How to Prioritize Projects When Each One is Critical