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Live Webinar May 22nd, 2014 – 12:00 pm – 1:00 pm EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
Sponsored by: PMI Requirements Management CoP (REP #S055)

One of the most difficult phases of the project is eliciting requirements from stakeholders. Under the best circumstances requirements are often vague, conflicting, and in flux.

Even when key stakeholders are involved in the requirements process, they are not always fully engaged. Personal agendas, fear of change, and comfort with the way things have always been done can create a climate of apathy and mistrust, all of which make identifying the true needs difficult.

When business stakeholders and the project team have a relationship built on trust, however, they can more quickly work together to build a solution to meet the business need.

Specifically this presentation describes:

  • The barriers to building trust when eliciting requirements
  • Common elicitation pitfalls that often bust trust
  • Collaborative elicitation planning
  • The role of consultative questioning
  • Facilitating techniques that build trust
  • How effective scribes build trust and help ensure complete requirements

Attendees will be able to:

  • Discuss the nature of trust and why it’s key to successful requirements elicitation
  • List at least 5 barriers to effective requirements elicitation related to trust
  • Describe seven ways to build and maintain trust to ensure successful requirements elicitation

Presenter: Elizabeth Larson , (LinkedIn profile) PMP, CBAP CEO of Watermark Learning, Elizabeth has over 25 years of experience in business analysis, project management, training, and consulting. She is a frequent speaker at Business Analysis and Project Management conferences and co-author of the Practitioners’ Guide to Requirements Management, The Influencing Formula, and the  CBAP Certification Study Guide (2nd Edition). Elizabeth is on the team that is developing the PMI-PBA Practice Guide, was a lead contributor to the BABOK® Guide Version 2.0, Business Analysis Planning and Monitoring, PMBOK® Guide – Fourth Edition (Collect Requirements), and is the content lead for Scope Management for the PMBOK® Guide – Fifth Edition.  Elizabeth has been cited in CIO and PM Network and regularly contributes articles to BA times, Project Times, and Modern Analyst.

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Click to register for Seven Ways to Build Trust