Live Webinar – June 19th 2014, 12:00 pm – 1:00 pm EDT
Offered by: Global Knowledge UK  (REP 1999)
Duration: 1 hr 1 PDU / 1 CDU Credits: 1 PDU Category A – Free PDU

Note: Although Global Knowledge is an REP this opportunity may not have a course number and may need to be recorded as a Category C PDU. Contact Global Knowledge for further information.

Cloud computing enables development teams to get applications into production faster.

IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success.

Cloud computing requires DevOps—the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value.

The good news is that ITIL is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.

In this hour-long webinar, you will learn:

• How to fine-tune your ITIL processes to move your operations into high gear and make sure your organization benefits from cloud computing
• The many ways cloud changes business and how IT has to respond to remain relevant
• How ITIL is perfectly positioned to facilitate DevOps

PDU Category C (PMBOK 5) documentation details:

Process Groups: Planning

Knowledge Areas: 4 – Integration

• 4.3 Direct and Manage Project Work
• 4.4 Monitor and Control Project Work
• 5.2 Collect Requirements
• 6.2 Define Activities

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for DevOps: The Future of ITSM & ITIL