Live Webinar Sept 4th, 2014 – 2:00 pm – 3:00 pm EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
Sponsored by: PMI Service and Outsourcing CoP (REP #S020)

Every Organization Needs To Build Value For Its Customers to Survive
How Is This Done?

There is a critical view that the very existence of any organization is only to support the organization’s customer, whether that customer is internal or external or both.

Organizations that focus themselves onbuilding value for customers and on making decisions that take impacts to customers as a top priority are far more likely to survive and prosper than organizations that are focused on their own internal interests.

This seminar explains the concept of “Customer Value” and how this mindset can be used to focus an organization and teams on customer needs. The seminar is an excerpt of a longer workshop and is based on decades of industry experience.

You will learn:

• The concept of “Customer Value” and why it is critical to any organization
• How a customer value mindset is instilled in an organization
• What sponsors and project managers can do to implement this critical concept

Time for Q & A and a customer value checklist is included.

Presenter: Mark Waldof  (LinkedIn profile) has over 40 years of industry experience in systems engineering, project and program management, systems design, and process development. Mark has worked to develop and implement organization assessments, processes, training courses and related infrastructure in both technical and management areas providing services to a wide range of large Fortune 50 and 500 corporations, government agencies, academic institutions, non-profits.

Note: You do have to be a PMI® member to register for this opportunity.

Click to register for The Concept Of Customer Value