Live Webinar Septembe 18th, 2014 – 12:00 pm – 1:00 pm  EDT
Duration: 1 hour webinar Credits: 1 PDU Category A – Free PDU
Sponsored by: PMI Quality CoP® (REP #S019)

PMI® Quality Community of Practice: Our mission is to increase members understanding of Project Management Quality by exploring the Quality Processes as defined in the PMBOK and encouraging members to network by sharing experiences, knowledge and tools.

Product quality in a professional services organization, like consulting engineering, is very different than in production operations.

For professional services, every product is unique in some way.

Quality is determined not only by how a closely a product meets objective criteria, but also by highly subjective criteria that can change over time. And being known for producing quality products is not only about doing extraordinary things, but executing routine things in a consistent and predictable way.

This talk provides an overview of the consulting industry and the unique challenges involved in delivering quality products in the industry. It then walks through a step-by-step process that was developed and used to systemically evaluate the quality practices and performance of a consulting engineering firm.

This organizational improvement effort provided deep learning, not only about quality, but how to systemically improve the quality performance of a company. The learning will be shared, along with practical do’s and don’ts that were gathered from the development effort.

Presenter: Brad Hermanson (LinkedIn profile) Brad has served in a leadership role directing project delivery operations and with his 30+ years experience  Brad has either managed or provided PM support to some of the most complex environmental projects in the northwest.  He served as Director of Project Delivery and Quality and is a frequent and enthusiastic speaker and trainer. As a  risk management trainer he has been the keynote presenter at numerous PMI roundtables.

Note: You do have to be a PMI® member to register for this opportunity.

Click to register for Assessing Quality Performance in a Project Delivery Service