Live Webinar September 30th, 2014 11:00 am – 12:00 pm EDT
Duration: 1 Hour  Credits: 1 PDU/CDU  Cat B – Free PDU/CDU
Presented by: IIBA

Most organizations aspire to implement outside-in, customer-focused, cross-functional processes that transform the culture of their organization and set it on the path toward continuous improvement.

They are on a journey — but while the long-term goal might be apparent, how to get there and the challenges on the immediate road ahead are usually far less clear.

Many of these challenges represent entrenched, thorny organizational issues that are difficult to tackle. Therefore, learning from other travellers who have been down the road before can help you avoid obstacles and chart a route that moves the organization forward.

This webinar sets out a body of research based on survey data from more than 500 organizational change programs. It will articulate a set of best practices, strategies, techniques, and engagement methods to support organizational transformation.

Key takeaways: :

1. Transformation goals and challenges evolve as maturity improves.
2. How mature organizations focus on customer-facing processes and working outside-in changes the engagement dynamic.
3. Debunking the change failure myth – how change programs in higher-maturity firms almost never fail.
4. Best practice methods to engage the organization in an outside-in customer transformation.

Click to register for IIBA: Focus On Customer Value To Grow Organizational Maturity