Live Webinar October 9th, 2014 11:00 am – 12:30 pm EDT
Duration: 1 Hour 30 Min Credits: 1 PDU Category A – Free PDU
Presented by: Computer Aid Inc IT Metrics & Productivity Institute (Rep 2733)

In this webinar with Scott Fabel, you will receive an overview of the five processes of ITIL Service Operation: Event Management, Incident Management, Request Fulfillment, Problem Management, and Access Management.

Presenter: Scott Fabel (LinkedIn profile) is a senior corporate training consultant with Computer Aid, Inc. He has years of experience working with various Fortune 1000 companies on Help Desk Implementations, Microsoft Technologies, Business Analysis, and Project Management. He is HDI certified, PMP certified, CBAP certified, and a MCT. Scott has been teaching others business skills, professional skills, and technical skills for more than 12 years. His communication skills, combined with his martial art skills, provide him with a unique combination for keeping his sessions informative, lively, and interactive.

Click to register for The Five Processes of ITIL Service Operation

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