Live Webinar October 22nd, 2014 – 1:00 pm to 2:00 pm EDT
Presented by the Corporate Education Group (REP 1011)
Duration: 1 Hour Credits: 1 Category A PDU – Free PDU
Course ID: MDW1296

• It’s no secret that difficult employees can negatively impact other team members, productivity and projects.
• It’s also no secret that many managers struggle to deal with the problem effectively. Often, the difficult person is ignored in hopes that the situation will somehow resolve itself.

The problem never goes away on its own, of course. Successful managers address these kinds of situations before they become a distraction … or worse, a full-blown crisis.

They recognize the symptoms of difficult behavior, seek to understand the motives and attitudes of the employee, and work with the person to clarify expectations and move toward a resolution.

When the situation is addressed properly, a difficult employee can be transformed into a positive influence.

This webinar will help you:

• Go beyond your initial judgment and understand why someone is being “difficult”
• Gain a clear perspective of the problem
• Use a non-confrontational and problem-solving approach to the situation
• Work with the employee to resolve the issue.

As the saying goes,
“What do you do with a bowl full of lemons? Make lemonade!”

About the Presenter: Casey Mitchell, (LinkedIn profile) is Founder and Principal of Waybridge Associates, Inc. Casey’s primary focus is on management learning and development and working with new managers who want to make a successful transition into move into leadership roles. Prior to founding Waybridge Associates, Casey was human resource development manager at Marshalls Department Stores.

Click to register for Make Lemonade out of Lemons: Dealing with Difficult Employees

Live Webinar – October 23rd, 2014 2:00 pm – 3:00 pm  EDT
Presented by: Eclipse Project Portfolio Management
Duration: 1 hour 1 PDUs Credits: Category C 1 PDU- Free PDU

Establishing a PMO (Project/Program/Portfolio Management Office) is considered to be a best practice approach to improving the value an organization can receive from its project investments.

Why is it then, that a study, conducted in 2005, of 750 organizations worldwide indicated that over 75% of organizations that set up a PMO shut it down within three years because it did not demonstrate any added value?

Solution Q invites you to attend a webinar where you will learn key reasons why so many PMOs fail, and gain some valuable knowledge of the critical success factors required to ensure the survival of your PMO.

Who should attend this webinar?
Managers/Directors of PMOs, Project Managers

NOTE: You may have to hit the MORE… link to register for this session on the registration page.

PDU Category C (PMBOK 5) documentation details:

Process Groups: Executing, Monitoring & Controlling
Knowledge Areas: 4 – Integration 5 – Scope 6 – Time 7 – Cost

• 4.3 Direct and Manage Project Work
• 4.4 Monitor & Control Project Work
• 5.6 Control Scope
• 6.7 Control Schedule
• 7.4 Control Costs

As a Category C  “Self Directed Learning Activity” remember to document your learning experience and its relationship to project management for your “PDU Audit Trail Folder”

Click to register for  Setting Up a PMO is Not for the Faint Hearted!

Live Webinar October 22nd, 2014 12:00 PM – 1:00 PM EDT
Duration: 1 Hour Credits: 1 PDU Category C Free
Presented by : O’Reilly Webcasts

As evidenced by Heroku’s “routergate”, to pick a recent example, just having your app instrumented isn’t enough to actually know how things are going in the real world.

Metrics frequently make people think that everything is understood and under their control, even when that is far from reality.

This webcast talk covers common blind spots in instrumentation and metrics setups.

It also tries to help inculcate a mindset that cares about real-world results rather than the dubiously accurate numbers showing up on a web page.

Presenter:  André Arko (LinkedIn profile, @indirect) Vice-Minister of Computation Cloud City leads the Bundler team, wrote the jquery-rails gem, and spends a lot of time trying to get his computer to do things for him. See André’s Website:  and Blog.

PDU Category C (PMBOK 5) documentation details:
Process Groups: Executing
Knowledge Areas: 4- Integration 5 – Scope 8 – Quality

• 4.4 Monitor & Control Project Work
• 5.3 Define Scope
• 8.1 Plan Quality Management
• 8.2 Perform Quality Assurance
• 8.3 Control Quality

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Lies, Damn Lies, And Metrics

Live Webinar October 23rd, 2014, 9:00 am – 10:00 am  EDT or
Live Webinar October 23rd, 2014, 12:00 pm – 1:00 pm  EDT
Duration:1 hour Webcast – Up to 1 Category C PDU – Free PDU
Hosted By: Gartner Webinars

This webinar looks at how to put the customer in context, identifying which technologies and processes deliver superior customer service experiences.

The role of sensors, location services, knowledge systems and Web self-service and the impact of Twitter, Facebook, multimodule alerts and video are also discussed.

Discussion Topics:

• How to leverage smartphones to deliver personalized customer care
• What the emerging technologies for mobile CRM are, and when to use them
• The implications of a new demographic of customers who are mobile first, and how to address them

Presenter: Michael Maoz VP Distinguished Analyst (Gartner bio)

PDU Category C (PMBOK 5) documentation details:
Process Groups: Executing
Knowledge Areas: 4- Integration 5 – Scope

• 4.1 Develop Project Charter
• 4.2 Develop Project Management Plan
• 5.2 Define Scope

As a Category C ‘Self Directed Learning Activity’ remember to document your learning experience and its relationship to project management for your ‘PDU Audit Trail Folder’

Click to register for Four Ways Mobile Customers Will Force an Overhaul of Customer Service